F&B Guest Experience & Reservations Specialist

The Fullerton Hotel Singapore

Singapore

On-site

SGD 24,000 - 36,000

Full time

14 days+

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Job summary

The Fullerton Hotel Singapore is seeking a guest relations associate to create a welcoming first impression, seat guests efficiently, and help optimize table usage. You will collect feedback, maintain guest history, and prepare monthly reports to inform business decisions.

Key duties include handling guest inquiries, promptly solving issues with AGRM support, and ensuring attentive service at every table. Strong cashier experience and excellent people skills are essential.

Qualifications

NTC Certification; or six months related experience and/or training; or equivalent combination of education and experience.
Hands on experience in cashier duties
Excellent people skills

Responsibilities

Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
Provide the perfect first impression with a smile and welcome
Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage.
To ensure that guest on every table receives attention and service.
To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
To collate guests’ feedback and maintain and update the guest history system.
To prepare a monthly report of guest comments, guest list and report that assist business decision.
Have a full understanding of Operating Procedures and their role within these standards
Confidently take an order asking all relevant questions linked to sequence of service
Ensure problems are dealt with immediately and proactively with the support of AGRM