VIP Guest Relations & Loyalty Lead

The Fullerton Hotels; Singapore; On-site; SGD 42,000 - 78,000; Full time

Job summary

The Fullerton Hotels in Singapore are seeking a Guest Relations professional to drive loyalty, manage VIP interactions, and uphold the highest service standards across all departments. You will engage guests daily, collect feedback, and resolve issues with poise and professionalism.

The role emphasizes proactive engagement, coaching teammates, and maintaining impeccable grooming while ensuring a consistently exceptional guest experience across the hotel complex.

Qualifications

• Establish rapport with guests and maintain professional demeanor.
• Handle VIP guests and ensure consistent service across departments.
• Provide honest feedback and coaching to team members.
• Maintain high standards of deportment, appearance, and grooming.

Responsibilities

• Drive guest loyalty and repeat business through daily interactions.
• Respond to guest feedback and resolve service issues promptly.
• Monitor social media and review sites for guest sentiment.
• Ensure front office services stay current with technology and data use.
• Be visible to guests during peak periods as The Fullerton Ambassador.

Skills

Guest relations

Communication skills

Customer service

Relationship building

Job description

The Fullerton Hotels in Singapore are seeking a Guest Relations professional to drive loyalty, manage VIP interactions, and uphold the highest service standards across all departments. You will engage guests daily, collect feedback, and resolve issues with poise and professionalism.

The role emphasizes proactive engagement, coaching teammates, and maintaining impeccable grooming while ensuring a consistently exceptional guest experience across the hotel complex.