F&B Captain & Guest Experience Leader

ONE RQ PTE. LTD.; Singapore; On-site; SGD 27,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Staff meals

Tips

Bonus scheme

Group insurance

Job summary

The Nanson, located at InterContinental Robertson Quay, Singapore, is seeking a warm, proactive member experience specialist to join our hospitality team.

You will greet guests, highlight daily specials, take orders, and attend to requests, while coordinating with colleagues to set tables and side stations and deliver attentive service. Weekend and evening shifts are required in a dynamic private club environment that values teamwork and excellence.

Qualifications

• Friendly and confident personality with strong customer service skills.
• Passion for food, beverages and hospitality.
• Excellent communication skills.
• Strong interpersonal skills and a can-do attitude.
• Strong team player with reliable multitasking ability.

Responsibilities

• Ensure the highest level of member experience with personal finesse and proactiveness.
• Highlight specials, provide menu recommendations, take orders and attend to requests.
• Engage with members, guests and the team to maintain a welcoming atmosphere.
• Set up tables and side stations and deliver exceptional service and attentiveness.
• Uphold the highest service standards across all interactions.

Skills

Customer service

Hospitality passion

Communication

Interpersonal skills

Team player

Multitasking

Job description

The Nanson, located at InterContinental Robertson Quay, Singapore, is seeking a warm, proactive member experience specialist to join our hospitality team.

You will greet guests, highlight daily specials, take orders, and attend to requests, while coordinating with colleagues to set tables and side stations and deliver attentive service. Weekend and evening shifts are required in a dynamic private club environment that values teamwork and excellence.