F&B Operations & Guest Experience Lead

Keppel Club, The; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Keppel Club, The in Singapore is seeking a committed F&B operations professional to manage the day-to-day outlets, uphold service standards, and contribute to the club’s financial targets. You will ensure smooth service, maintain stock, and collaborate with teams to deliver memorable dining experiences.

You should have at least 1 year in the F&B industry, a passion for quality service, and the ability to work shifts.

Qualifications

• Minimum 1 year experience in related industry.
• Commitment to quality service and F&B knowledge.
• Able to work shift hours.

Responsibilities

• Manage all aspects of operation of the F&B outlets assigned with standards and excellent service
• Active role to contribute to the P&L and financial targets of the F&B Department
• Uplift customer's dining experience creating good memories
• Nurture customers' relationship and attend to customer complaints/ queries promptly
• Serve promptly and efficiently
• Ensure minimum wastage, breakage and spoilage
• Support manpower deployment and rostering
• Upsell to achieve sales and revenue targets
• Oversee collection and stock control consistently according to company policies and SOPs
• Pair food with drinks and make recommendations accordingly
• Collaborate as a team to achieve operations efectiveness
• Support Club events and ad-hoc duties assigned

Skills

Customer service

Upselling

F&B knowledge

Shift work

Education

High school diploma

Job description

Keppel Club, The in Singapore is seeking a committed F&B operations professional to manage the day-to-day outlets, uphold service standards, and contribute to the club’s financial targets. You will ensure smooth service, maintain stock, and collaborate with teams to deliver memorable dining experiences.

You should have at least 1 year in the F&B industry, a passion for quality service, and the ability to work shifts.