Export Operations Lead - Customer Service & Logistics

PDS INTERNATIONAL PTE LTD; Singapore; Hybrid; SGD 56,000 - 78,000; Full time

Job summary

PDS INTERNATIONAL PTE LTD is seeking an Assistant Manager / Senior Executive to join Export Customer Service & Sales Coordination. You will manage export orders, ensure timely shipment, and provide proactive support to overseas customers in a fast-paced, international environment.

Ideal candidates bring at least 2 years in export coordination, strong knowledge of Incoterms, and hands-on shipping documentation experience.

Qualifications

• Minimum 2 years of experience in export coordination or international customer service
• Strong knowledge of export Incoterms (FOB, CIF, EXW, DAP, DDP, etc.)
• Hands-on experience preparing export shipping documentation
• Good understanding of global trade requirements and export compliance
• Proficient in MS Office; ERP systems experience (e.g., Business Central) is an advantage
• Excellent communication, organisational skills, and attention to detail
• Ability to work independently and manage time-sensitive tasks effectively

Responsibilities

• Manage export customer orders from enquiry, quotation, order processing, to shipment and invoicing
• Provide prompt and professional customer service to overseas customers and partners
• Prepare, verify, and manage all export shipping documents (e.g., commercial invoice, packing list, COO, BL/AWB, certificate of analysis, etc.)
• Ensure full compliance with Incoterms, customs requirements, and destination country regulations
• Liaise with internal teams, freight forwarders, warehouses, and customers to ensure smooth and timely delivery
• Track shipments, monitor dispatch schedules, and proactively resolve delays or logistics issues
• Support the sales team with documentation, order follow-ups, and customer communication

Skills

Export coordination

Incoterms knowledge

Customer service

MS Office

Communication skills

Time management

ERP systems

Tools

Business Central ERP

MS Excel

Job description

PDS INTERNATIONAL PTE LTD is seeking an Assistant Manager / Senior Executive to join Export Customer Service & Sales Coordination. You will manage export orders, ensure timely shipment, and provide proactive support to overseas customers in a fast-paced, international environment.

Ideal candidates bring at least 2 years in export coordination, strong knowledge of Incoterms, and hands-on shipping documentation experience.