Export Customer Service Executive - Logistics & Airfreight

CELECTI PTE. LTD.; Singapore; On-site; SGD 23,000 - 39,000; Full time

Job summary

CELECTI PTE. LTD. is seeking an Export Customer Service officer/executive at Alps Avenue, Singapore. The role focuses on prompt shipment updates, export documentation, and ensuring compliance across the export process.

The candidate should have at least a Diploma and 5 years of relevant experience, with strong computer skills (Excel/Word/PowerPoint) and Cargowise knowledge. Working hours are Mon-Fri 0900-1830, Sat 0900-1300; salary up to S$3500/month.

Qualifications

• Minimum Diploma required.
• 5 years’ experience in same industry/field.
• Proficient with computer tools (Excel, Word, PPT).
• Cargowise knowledge is a must.

Responsibilities

• Provide prompt and professional customer service and shipment updates.
• Share flight details within 1 hour after booking receipt.
• Process export documentation compliance for export work orders.
• Apply correct export permits and processing in a timely manner.
• Respond to calls promptly (within 3 rings).
• Monitor shipment status and inform customers of any irregularities.
• Communicate with Operations, Warehouse, Traffic, and planning teams.
• Keep updated on Airfreight rates and airline regulatory requirements.
• Submit monthly reports on time.
• Coordinate with internal and external stakeholders for shipment handling.
• Ensure shipments are accounted for per SOP.
• Collaborate with Sales for special arrangements.

Skills

Customer service

Communication

Team coordination

Education

Diploma

Tools

Cargowise

Excel

PowerPoint

Job description

CELECTI PTE. LTD. is seeking an Export Customer Service officer/executive at Alps Avenue, Singapore. The role focuses on prompt shipment updates, export documentation, and ensuring compliance across the export process.

The candidate should have at least a Diploma and 5 years of relevant experience, with strong computer skills (Excel/Word/PowerPoint) and Cargowise knowledge. Working hours are Mon-Fri 0900-1830, Sat 0900-1300; salary up to S$3500/month.