Export Logistics Customer Service Specialist

CELECTI PTE. LTD.; Singapore; On-site; SGD 23,000 - 39,000; Full time

Job summary

CELECTI PTE. LTD. is looking for an Export Customer Service Officer/Executive to handle customer interactions and shipment updates from Alps Avenue. You will process export documentation, ensure compliance with permits, and coordinate with internal teams to maintain schedules and service quality.

The role requires a minimum diploma and about 5 years in the field, with strong computer skills and familiarity with Cargowise. Office hours are Mon-Fri, with optional Saturday duties.

Qualifications

• Minimum Diploma
• 5 years' experience in same industry/field
• Proficient computer skills (Excel, Word, PowerPoint)
• Knowledge of Cargowise essential

Responsibilities

• Provide prompt and professional customer service and shipment updates
• Provide flight details to customer within the stipulated time
• Process export documentation compliance
• Apply export permits and other export processing in a timely manner
• Respond to calls within 3 rings consistently
• Monitor shipment status and inform customers of irregularities
• Coordinate with Operations, Warehouse, Traffic and planning teams
• Stay updated on Airfreight rates and regulatory requirements
• Submit monthly reports on time
• Liaise with stakeholders for shipment handling
• Ensure shipments are accounted per SOP
• Collaborate with Sales for special arrangements

Skills

5 years experience

Computer skills (Excel/Word/PowerPoint

Education

Diploma

Tools

Cargowise

Job description

CELECTI PTE. LTD. is looking for an Export Customer Service Officer/Executive to handle customer interactions and shipment updates from Alps Avenue. You will process export documentation, ensure compliance with permits, and coordinate with internal teams to maintain schedules and service quality.

The role requires a minimum diploma and about 5 years in the field, with strong computer skills and familiarity with Cargowise. Office hours are Mon-Fri, with optional Saturday duties.