Experience Designer

Singapore Telecommunications Limited; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Singtel in Singapore is seeking a seasoned UX/UI Designer to design and optimise seamless, customer-centric digital experiences across channels.

Collaborate with Experience Designers and Researchers to develop intuitive journeys, conduct user research and A/B testing, and ensure design system standards from concept to production. A diploma/degree and 5+ years of relevant experience with a strong portfolio are required.

Qualifications

• Diploma/degree in digital media or digital product design, UXUI design, or relevant professional work experience.
• 5 years of relevant digital UXUI design/product design (agency/in-house).
• Proficient in UI/UX design, concept ideation and prototyping, with hands-on experience using Figma to create intuitive and user-centric digital experiences.
• Excellent communicator and collaborator.
• Keen interest in design and the design community.
• High expectations of quality and accountability.
• Portfolio link will be critical point of consideration. All submissions without portfolio link will not be considered.

Responsibilities

• Design and optimise seamless, customer-centric digital experiences across multiple channels to improve customer experience and business outcomes.
• Collaborate with cross-department stakeholders to develop intuitive user journeys and interfaces.
• Conduct and support user research, A/B testing, and data-driven analysis to validate design decisions.

Skills

UI/UX design

Figma

User research

A/B testing

Excellent communicator

Education

Diploma/degree in digital media or digital product design or UXUI

Tools

Figma

Job description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Make an impact by:

• Design and optimise seamless, customer-centric digital experiences across multiple channels to improve customer experience, NPS, digital adoption, and business outcomes.
• Collaborate with cross-department stakeholders, including Experience Designers and Researchers, to develop intuitive user journeys and interfaces.
• Conduct and support user research, A/B testing, and data-driven analysis to validate design decisions and continuously enhance customer experiences.
• Apply and maintain design system standards while ensuring design quality throughout the end-to-end delivery lifecycle, from concept through UAT, BRT, and production.
• Foster a collaborative team culture by sharing knowledge, embracing feedback, and contributing to continuous improvement initiatives.

Skills for Success:

• Diploma/degree in digital media or digital product design, UXUI design, or relevant professional work experience
• 5 years of relevant digital UXUI design/product design (agency/in-house).
• Proficient in UI/UX design, concept ideation and prototyping, with hands-on experience using Figma to create intuitive and user-centric digital experiences.
• Excellent communicator and collaborator.
• Keen interest in design and the design community.
• High expectations of quality and accountability.
• Portfolio link will be critical point of consideration. All submissions without portfolio link will not be considered.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth.