Experience Ambassador

Jones Lang LaSalle Incorporated; Singapore; Vor Ort; SGD 50.000 - 70.000; Vollzeit

Zusammenfassung

Jones Lang LaSalle Singapore is hiring for a Workplace Operations & Service Delivery role aimed at delivering a seamless employee and visitor experience. You will oversee daily operations, conduct safety-focused walkthroughs, handle service requests, and collaborate with Facilities Management, Engineering, Security, and other teams to ensure service excellence.

The role focuses on enhancing workplace experience programs, community engagement, space optimization, and proactive stakeholder

Aufgaben

• Support the day-to-day workplace operations to ensure a seamless employee and visitor experience on Level 11.
• Conduct regular workplace walkthroughs to ensure spaces are operationally ready, safe, clean, and aligned with workplace standards.
• Monitor and coordinate workplace service requests, ensuring timely resolution and communication.
• Liaise with Facilities Management, Engineering, Security, Housekeeping, Culinary Services, and other support teams to ensure service excellence.
• Identify operational gaps and opportunities for continuous improvement.
• Escalate and update workplace issues appropriately and follow through until closure.
• Support the planning and execution of workplace experience initiatives, wellness programs, employee events, and community engagement activities.
• Drive participation and awareness of workplace programs and services.
• Curate workplace moments that improve employee satisfaction, well-being, and sense of belonging.
• Gather employee feedback and insights to continuously enhance workplace experiences.
• Monthly reporting of HX events
• Support communication campaigns and engagement activities that promote organizational culture and workplace initiatives.
• Ensure workplace spaces, meeting rooms, collaboration areas, wellness facilities, and shared amenities are functioning effectively and maintained to expected standards.
• Support workplace readiness for meetings, town halls, training sessions, and special events.
• Partner with workplace stakeholders to optimize space utilization and employee experience.
• Monitor workplace aesthetics, cleanliness, and presentation standards.
• Build and maintain strong relationships with client representatives and workplace stakeholders.
• Understand client expectations and proactively support workplace experience objectives.
• Participate in client meetings and provide updates on workplace initiatives and service performance.
• Support the implementation of client-driven workplace experience programs and enhancements.
• Maintain accurate records of workplace requests, feedback, incidents, and service recovery actions managed from/to SG Workplace Mailbox.
• Track workplace experience metrics and service performance indicators.
• Prepare reports, summaries, and presentations relating to workplace engagement activities and operational performance.
• Support audits, compliance activities, workplace inspections, and governance requirements.
• Monthly utility & rental payment submissions, track utility consumption trend.
• Manage planned Move Requests and Locker management for PLG Visitor Management (L11).
• Provide personable and efficient visitor welcoming services.
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.
• Conducting employee surveys and gathering feedback.
• Analyzing feedback data to identify trends and areas for improvement.
• Implementing changes based on employee feedback.
• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.
• Communicate with housekeeping team on cleanliness maintenance before and after events.
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Jobbeschreibung

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Operations & Service Delivery

• Support the day-to-day workplace operations to ensure a seamless employee and visitor experience on Level 11.
• Conduct regular workplace walkthroughs to ensure spaces are operationally ready, safe, clean, and aligned with workplace standards.
• Monitor and coordinate workplace service requests, ensuring timely resolution and communication.
• Liaise with Facilities Management, Engineering, Security, Housekeeping, Culinary Services, and other support teams to ensure service excellence.
• Identify operational gaps and opportunities for continuous improvement.
• Escalate and update workplace issues appropriately and follow through until closure.

Employee Engagement & Community Building

• Support the planning and execution of workplace experience initiatives, wellness programs, employee events, and community engagement activities.
• Drive participation and awareness of workplace programs and services.
• Curate workplace moments that improve employee satisfaction, well-being, and sense of belonging.
• Gather employee feedback and insights to continuously enhance workplace experiences.
• Monthly reporting of HX events
• Support communication campaigns and engagement activities that promote organizational culture and workplace initiatives.

Space & Amenity Management

• Ensure workplace spaces, meeting rooms, collaboration areas, wellness facilities, and shared amenities are functioning effectively and maintained to expected standards.
• Support workplace readiness for meetings, town halls, training sessions, and special events.
• Partner with workplace stakeholders to optimize space utilization and employee experience.
• Monitor workplace aesthetics, cleanliness, and presentation standards.

Stakeholder & Client Relationship Management

• Build and maintain strong relationships with client representatives and workplace stakeholders.
• Understand client expectations and proactively support workplace experience objectives.
• Participate in client meetings and provide updates on workplace initiatives and service performance.
• Support the implementation of client-driven workplace experience programs and enhancements.

Administration & Reporting

• Maintain accurate records of workplace requests, feedback, incidents, and service recovery actions managed from/to SG Workplace Mailbox.
• Track workplace experience metrics and service performance indicators.
• Prepare reports, summaries, and presentations relating to workplace engagement activities and operational performance.
• Support audits, compliance activities, workplace inspections, and governance requirements.
• Monthly utility & rental payment submissions, track utility consumption trend.
• Manage planned Move Requests and Locker management for PLG Visitor Management (L11)
• Provide personable and efficient visitor welcoming services.
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

Feedback Management

• Conducting employee surveys and gathering feedback.
• Analyzing feedback data to identify trends and areas for improvement.
• Implementing changes based on employee feedback.

Conference Meeting Room Booking (L11)

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.
• Communicate with housekeeping team on cleanliness maintenance before and after events.
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Core Competencies

• Customer Service Excellence
• Hospitality Mindset
• Communication & Relationship Building
• Attention to Detail
• Problem Solving & Conflict Resolution
• Teamwork & Collaboration
• Adaptability & Professionalism

Location: On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.