Assistant /Operations Manager

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 50,000 - 67,000; Full time

Benefits offered by this job

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Job summary

Jones Lang LaSalle (JLL) in Singapore seeks an on-site administration professional to support daily operations across facilities, tenancy management and reporting. The role involves handling letters, meetings, and utilities data, coordinating with vendors and tenants, and ensuring compliance with House Rules and safety standards.

The candidate will participate in budgeting, reporting and regular inspections of common areas, with the goal of maintaining service quality and cost efficiency in a

Responsibilities

• Review all incoming letters and ensure follow-up actions are taken, especially on complaints.
• Vet/prepare outgoing correspondence and minutes of meetings.
• Input daily utilities consumption and data for reports for superior.
• Review and implement changes to operations procedures and set standards for non-maintenance matters.
• Coordinate with vendors, teams and tenants on services and feedback.
• Prepare and submit documents to authorities as needed.
• Conduct daily checks to maintain common areas and inspect contractor works.
• Monitor utilities consumption and identify cost-saving opportunities.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Administration

• To review all incoming letters and ensure follow-up actions are taken especially on complaints.
• To vet/prepare all outgoing correspondence and minutes of meetings.
• To prepare weekly/monthly meeting documents.
• To input daily utilities consumption and any relevant data needed to produce reports for immediate superior.

Operational Matters

• To review, and if necessary, recommend and implement changes to operations procedures.
• To set and define standards required of non-maintenance matters, such as security guards and cleaners’ uniforms, management office, work place security, cleaners’ store, etc.
• To review all areas regularly to determine whether cost - saving measures can be implemented without compromising on quality, durability or effectiveness.
• To set up a monitoring system to track repairs and replacements for regular update/check and control for any excessive occurrence.
• To monitor and detect any irregular utilities consumption and take appropriate actions when necessary.
• To follow up on matters after meetings.
• To review procedures on imposition of fines against contravention of House Rules by contractors or tenants.
• To set up inspection schedules on defects, cleanliness and other term contract works.
• To liaise with vendors, teams and tenants on matters related to services and feedback.
• To arrange for handling of emergency situations such as power failure, burst pipe, gas leaks etc.
• To review and update House Rules & Site Supplement if necessary recommend.
• To attend meetings with clients, term contractors or ay other meetings as assigned by the Immediate Superior and to record and put up minutes.
• To prepare and submit all necessary documents to Building Construction Authority (BCA) or any relevant authorities as needed.
• To keep updated records of all those warranties that are still in force.
• To conduct daily checks to ensure that the common areas are maintained like cleaning, landscaping, etc.
• To conduct regular inspections with the term contractors (cleaning, pest control, fire protection system, lift, etc) to ensure that the services are carried out / maintained to the standard set by the Management and or the authorities.
• To conduct daily checks on common property whether or not maintained by a term contractor to ensure their soundness and proper maintenance.
• To inspect/supervise/test plumbing fittings periodically to uncover any defects, by-pass timers and controls periodically to turn on lights to check for defective ones.
• To propose / recommend improvement, repairs and upgrading works when appropriate and ensure that such are carried out properly when approved.
• To monitor and furnish regular reports on any intrusions, irregularities or unsafe practices.
• To set procedures and contact numbers of persons to be contacted for dealing with emergency situations such as burst pipe, fire, power failures, structural damage, etc.

Tenancy Management

• Help coordinate tenant move-ins and move-outs.
• Build positive relationships with co-workers, clients and tenants.
• Respond to tenant needs and maintain positive relationships and high retention levels with all tenants.
• Liaise with tenants on repairs and maintenance works or fitting-out works.

Energy Management

• To monitor utilities consumption and take corrective measure if necessary for any irregularities.
• To review and recommend for approval cost-saving or cost-effective measures to reduce consumption.

Emergency Situation

• To lay down procedures and contract numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.

Reporting & Budgeting

• Prepare accurate, timely and complete reports, including monthly performance reports and variance reports for review by senior management
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, routing and approval of invoices
• Preparing support documents for KPIs report.
• Respond to problems and concerns and ensures compliance with rules and regulations

Location: On-site –Singapore

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.