Executive, Service Ops & NPS – EV Aftercare Leader

Sime Motors; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Structured training

Career progression

Employee benefits

Résumé du poste

Vantage Automotive Limited, part of Sime Group, is seeking an Executive for Service Operations & NPS in Singapore. The role focuses on supporting dealer service performance, analysing feedback, and driving improvements across service quality, retention, and aftersales campaigns.

You will coordinate with fleets, leasing, ride-hailing, and government partners, preparing dashboards and conducting market and competitor research to support continuous improvement. EV knowledge is valued.

Qualifications

• Strong analytical skills with the ability to interpret operational data, customer feedback, and performance trends.
• Proficient in Microsoft Excel and PowerPoint, with experience preparing dashboards, reports, and presentations.
• Good communication, coordination, and stakeholder-management skills.
• Customer-focused, organised, and attentive to detail.

Responsabilités

• Monitor dealer workshop performance, including productivity, efficiency, utilisation, capacity, and service quality.
• Compile and analyse operational data, identify performance gaps, and track improvement actions with dealer partners.
• Support dealer business reviews, operational assessments, audits, and service process improvements.
• Analyse NPS results, customer feedback, complaints, and service recovery trends.
• Coordinate root-cause reviews and follow up on customer experience improvement plans.
• Support customer retention and loyalty initiatives including maintenance plans and aftersales campaigns.
• Coordinate aftersales programme with corporate fleets, leasing and rental companies, ride-hailing operators, government agencies, and insurance partners.
• Assist with the certified EV Body & Paint repair programme and monitor repair quality and compliance.
• Prepare dashboards, reports, presentations, and performance updates covering service operations, NPS, customer retention, and aftersales programme.

Connaissances

Analytical skills

Excel

PowerPoint

Communication skills

Stakeholder management

Customer focus

EV technology knowledge

Formation

Diploma or Degree in Business/Automotive Engineering

Description du poste

Vantage Automotive Limited, part of Sime Group, is seeking an Executive for Service Operations & NPS in Singapore. The role focuses on supporting dealer service performance, analysing feedback, and driving improvements across service quality, retention, and aftersales campaigns.

You will coordinate with fleets, leasing, ride-hailing, and government partners, preparing dashboards and conducting market and competitor research to support continuous improvement. EV knowledge is valued.