Executive, Service Operations & NPS

Sime Motors; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Structured training

Career progression

Employee benefits

Job summary

Vantage Automotive Limited, part of Sime Group, is seeking an Executive for Service Operations & NPS in Singapore. The role focuses on supporting dealer service performance, analysing feedback, and driving improvements across service quality, retention, and aftersales campaigns.

You will coordinate with fleets, leasing, ride-hailing, and government partners, preparing dashboards and conducting market and competitor research to support continuous improvement. EV knowledge is valued.

Qualifications

• Strong analytical skills with the ability to interpret operational data, customer feedback, and performance trends.
• Proficient in Microsoft Excel and PowerPoint, with experience preparing dashboards, reports, and presentations.
• Good communication, coordination, and stakeholder-management skills.
• Customer-focused, organised, and attentive to detail.

Responsibilities

• Monitor dealer workshop performance, including productivity, efficiency, utilisation, capacity, and service quality.
• Compile and analyse operational data, identify performance gaps, and track improvement actions with dealer partners.
• Support dealer business reviews, operational assessments, audits, and service process improvements.
• Analyse NPS results, customer feedback, complaints, and service recovery trends.
• Coordinate root-cause reviews and follow up on customer experience improvement plans.
• Support customer retention and loyalty initiatives including maintenance plans and aftersales campaigns.
• Coordinate aftersales programme with corporate fleets, leasing and rental companies, ride-hailing operators, government agencies, and insurance partners.
• Assist with the certified EV Body & Paint repair programme and monitor repair quality and compliance.
• Prepare dashboards, reports, presentations, and performance updates covering service operations, NPS, customer retention, and aftersales programme.

Skills

Analytical skills

Excel

PowerPoint

Communication skills

Stakeholder management

Customer focus

EV technology knowledge

Education

Diploma or Degree in Business/Automotive Engineering

Job description

Executive, Service Operations & NPS# Careers## Executive, Service Operations & NPSApply: Singapore | Central Singapore | Vantage Automotive Center (SG01): Full time: Posted Today: JR122185**Company :**Vantage Automotive Limited**Build the Future of Automotive with Us.**Vantage Automotive Ltd (VAL) is the distributor partner of EV brands, BYD and Denza, as well as official distributor for Ford in Singapore. Over the years, VAL has built a strong track record in developing franchises for mass-market and premium passenger and commercial vehicles.As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.**What You’ll Be Doing** As an **Executive, Service Operations & NPS**, you are responsible to support dealer service performance and customer experience initiatives.* Monitor dealer workshop performance, including productivity, efficiency, utilisation, capacity, and service quality.* Compile and analyse operational data, identify performance gaps, and track agreed improvement actions with dealer partners.* Support dealer business reviews, operational assessments, audits, and service process improvements.* Analyse NPS results, customer feedback, complaints, and service recovery trends.* Coordinate root-cause reviews and follow up on customer experience improvement plans.* Support customer retention and loyalty initiatives, including maintenance plans, service packages, extended warranties, and aftersales campaigns.* Coordinate aftersales programme with corporate fleets, leasing and rental companies, ride-hailing operators, government agencies, and insurance partners.* Support the administration of service agreements, fleet maintenance programme, and service contracts.* Assist with the certified EV Body & Paint repair programme and monitor repair quality, cycle time, customer satisfaction, and compliance requirements.* Coordinate field actions, service campaigns, and other cross-functional dealer initiatives.* Prepare dashboards, reports, presentations, and performance updates covering service operations, NPS, customer retention, and aftersales programme.* Conduct market and competitor research to support aftersales planning and continuous improvement.* Maintain accurate records and undertake other related projects assigned by the Manager.**Who We’re Looking For*** Diploma or Degree in Business, Automotive Engineering, or a related discipline.* Relevant experience in automotive aftersales, service operations, customer experience, dealer operations would be advantageous.* Strong analytical skills with the ability to interpret operational data, customer feedback, and performance trends.* Proficient in Microsoft Excel and PowerPoint, with experience preparing dashboards, reports, and presentations.* Good communication, coordination, and stakeholder-management skills.* Customer-focused, organised, and attentive to detail.* Able to follow up on multiple action items and work effectively across different departments and external partners.* Good working knowledge of EV technology and high-voltage vehicle fundamentals**Why Join Us at Sime Motors?*** Be part of a trusted brand with a regional footprint* Work with cutting-edge automotive technology* Grow your career in a supportive, performance-driven culture* Enjoy structured training, career progression, and employee benefits