Executive Service Delivery Director – Telco & ICT

Singtel; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Service Delivery Director to ensure end-to-end delivery of telco and ICT services. This role requires a proven track record in managing large-scale service delivery portfolios and complex projects, along with strong leadership skills. The ideal candidate will have over 15 years of experience, including at least 5 years in senior leadership positions. The position involves driving operational efficiency and improving service quality while managing substantial budgets and stakeholder relations. Competitive compensation and benefits offered.

Qualifications

• 15+ years of experience in telco/ICT service delivery.
• At least 5 years in senior leadership roles.
• Strong knowledge of project management methodologies.

Responsibilities

• Own end-to-end service delivery performance.
• Provide executive oversight of all delivery projects.
• Lead Service Management functions aligned to ITIL / ISO 20000.

Skills

Telecommunications

Project management

Stakeholder management

Service delivery

Budget management

Education

Bachelor’s or Master’s degree in Telecommunications, Information Technology, Business, or related field

Tools

ITIL

PMP

PRINCE2

Job description

A leading telecommunications company in Singapore is seeking a Service Delivery Director to ensure end-to-end delivery of telco and ICT services. This role requires a proven track record in managing large-scale service delivery portfolios and complex projects, along with strong leadership skills. The ideal candidate will have over 15 years of experience, including at least 5 years in senior leadership positions. The position involves driving operational efficiency and improving service quality while managing substantial budgets and stakeholder relations. Competitive compensation and benefits offered.