Executive Service Delivery Leader – Telco & Operations

Singtel

Singapore

On-site

Confidential

Full time

47 hours ago

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Job summary

Singtel in Singapore is seeking a senior service delivery executive to own end-to-end service delivery, governance, and operational excellence for mobile core, wireless, WAN and RAN services. You will lead deployment, transition-to-run and steady-state operations across internal teams, vendors and partners.

You will establish governance, manage milestones, risk, and escalations, and act as the senior interface to executives.

Qualifications

Bachelor’s degree in Engineering, Computer Science, Information Systems or related discipline.
12–18 years’ experience in telco, managed services, network operations or large-scale infrastructure delivery, including senior leadership of mission-critical, multi-vendor services in regulated or high-security environments.
Strong knowledge of ITIL/service management, operational governance and major incident leadership.
Working knowledge of secure network operations, cyber security controls, incident response and vulnerability management.
Familiarity with ITSM, monitoring, NMS, SIEM, SOAR, CMDB, observability and automation platforms.
PMP, PRINCE2, ITIL or equivalent project/service delivery certification.
Executive presence with strong communication, influencing, negotiation and presentation skills; ability to operate under pressure in matrixed, multi-disciplinary and high-accountability environments; structured, commercially aware and outcome-focused with strong risk, issue and escalation discipline; customer-focused leadership style with ability to build trust with senior customer and internal stakeholders.

Responsibilities

Own end-to-end service delivery, governance, commercial performance and operational excellence for dedicated mobile core, wireless, WAN and RAN services supporting the customer.
Lead deployment, transition-to-run and steady-state operations across multi-disciplinary internal teams, vendors and partners.
Establish service governance covering milestones, quality gates, acceptance criteria, risk, issue, change and escalation management.
Serve as the senior service interface for stakeholders, executive sponsors and internal leadership, including service reviews and major escalations.
Ensure SLA, availability, resilience, security, audit and compliance obligations are met, while driving incident, problem, change, release, capacity, continuity and service improvement processes.
Drive secure operating practices, vendor governance, budget tracking, operational efficiency, automation and people leadership across the service delivery organisation.