Strategic IT Service Delivery Leader for Client Success

Starhub Ltd; Singapore; Vor Ort; SGD 110.000 - 170.000; Vollzeit

Zusammenfassung

Starhub Ltd. is seeking a Service Delivery Manager to oversee end-to-end service delivery for key clients in Singapore.

The role emphasizes client relationship management, operational excellence, and financial oversight to drive service success and growth. The ideal candidate brings at least 8 years in IT service delivery, strong stakeholder engagement skills, ITIL certification, and experience in operations and account management.

Qualifikationen

• 8+ years proven Service Delivery experience in IT in a similar role.
• Experience managing client relationships and service performance.
• Proven experience in Service Delivery, Operations and Account Management.
• ITIL certified with practical application of the framework (required).
• Certification in Customer Success Management is a plus.

Aufgaben

• Manage client relationships and be the primary contact for service-related matters.
• Ensure high-quality service delivery and drive continuous improvement.
• Collaborate with sales to identify upsell opportunities within existing accounts.
• Oversee service delivery budgets and monitor financial performance.
• Identify risks and implement mitigation plans while ensuring compliance.
• Prepare regular service performance reports and maintain documentation.

Kenntnisse

Service Delivery

Client Relationships

Operations

Account Management

ITIL Certified

Customer Success

Jobbeschreibung

Starhub Ltd. is seeking a Service Delivery Manager to oversee end-to-end service delivery for key clients in Singapore.

The role emphasizes client relationship management, operational excellence, and financial oversight to drive service success and growth. The ideal candidate brings at least 8 years in IT service delivery, strong stakeholder engagement skills, ITIL certification, and experience in operations and account management.