Senior IT Service Delivery Leader — Onshore Ops

project search pte. ltd.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Project Search Pte. Ltd. in Singapore seeks an experienced Service Delivery Manager to lead a large-scale IT operations and managed services engagement.

You will own end-to-end service delivery, governance, and the onshore team of 40–50 professionals in a high-availability, mission-critical environment. The ideal candidate has 15+ years in IT, 5+ years in SDM or equivalent leadership, and a proven track record managing large-scale operations, executive stakeholder engagements, ITSM/AMS, cloud,

Qualifications

• Extensive experience in IT operations and managed services.
• Proven ability to lead large, onshore teams in mission-critical environments.
• Deep knowledge of ITSM, AMS and service governance.

Responsibilities

• Lead end-to-end service delivery for IT operations and managed services.
• Oversee operational governance and stakeholder management at executive level.
• Direct a 40-50 person onshore delivery team in a high-availability environment.

Skills

IT leadership

Stakeholder mgmt

IT operations

Incident management

Change management

Service monitoring

Cloud operations

ITSM

Executive engagement

Governance

Job description

Project Search Pte. Ltd. in Singapore seeks an experienced Service Delivery Manager to lead a large-scale IT operations and managed services engagement.

You will own end-to-end service delivery, governance, and the onshore team of 40–50 professionals in a high-availability, mission-critical environment. The ideal candidate has 15+ years in IT, 5+ years in SDM or equivalent leadership, and a proven track record managing large-scale operations, executive stakeholder engagements, ITSM/AMS, cloud,