Strategic IT Service Delivery Lead

StarHub; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

StarHub in Singapore seeks a Service Delivery Manager to oversee end-to-end service delivery, engage clients, and drive continuous improvement. You will coordinate with stakeholders, manage budgets, and support sales with value-driven proposals.

The role emphasizes client relationship management, operations, and accountability for service quality. ITIL certification is required, with Customer Success management certification seen as a plus.

Qualifications

• 8+ years proven Service Delivery experience in IT or related field.
• Experience managing client relationships and service performance.
• Proven experience in Service Delivery, Operations and Account Management roles.
• ITIL-certified (required).
• Customer Success Management certification will be an added advantage.

Responsibilities

• Build and maintain strong client relationships as the primary point of contact for service-related matters.
• Continuously evaluate service delivery processes to identify improvement opportunities and drive quality.
• Partner with sales to identify upsell/cross-sell opportunities within existing accounts; support proposals and presentations.
• Manage service delivery budgets, ensuring cost-effectiveness and optimal resource allocation.
• Identify risks related to service delivery and implement mitigation plans; ensure regulatory and policy compliance.
• Prepare and deliver regular service performance reports and maintain updated documentation.

Skills

Client relationship management

Service delivery

Operations management

Account management

Financial management

Risk management

Reporting & documentation

Education

ITIL certified

Customer Success Management certification (advantage)

Job description

StarHub in Singapore seeks a Service Delivery Manager to oversee end-to-end service delivery, engage clients, and drive continuous improvement. You will coordinate with stakeholders, manage budgets, and support sales with value-driven proposals.

The role emphasizes client relationship management, operations, and accountability for service quality. ITIL certification is required, with Customer Success management certification seen as a plus.