Service Delivery Manager - Drive Excellence & Upsell Growth

Catalyst Talent Strategy Consulting; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

An executive search firm is looking for a Service Delivery Manager in Singapore. The role involves tracking service metrics, managing service delivery processes, and building strong customer relationships. Candidates should have a degree in Computer Science and at least 5 years of relevant experience, with strong technical knowledge and exceptional communication skills. The position requires a proactive approach to service excellence and stakeholder communication.

Qualifications

• Minimum 5 years of service delivery management experience required.
• Must have technical and security knowledge regarding networks.
• Good command of English and strong communication skills are essential.

Responsibilities

• Track and report service metrics to stakeholders.
• Manage service delivery processes for clients.
• Build and maintain customer relationships.

Skills

Service delivery management

TCP/IP knowledge

Communication skills

Technical report creation

Customer relationship management

Education

Degree in Computer Science or related field

Job description

An executive search firm is looking for a Service Delivery Manager in Singapore. The role involves tracking service metrics, managing service delivery processes, and building strong customer relationships. Candidates should have a degree in Computer Science and at least 5 years of relevant experience, with strong technical knowledge and exceptional communication skills. The position requires a proactive approach to service excellence and stakeholder communication.