Executive / Senior Executive, Mall Operations (

revup proservices pte. ltd.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

13th month pay

AWS

Job summary

REVUP PROSERVICES PTE. LTD. is seeking operations professionals to support daily management of a prominent shopping mall in Singapore.

Salary ranges include up to SGD 3,000 for Associate Executive and SGD 3,500–4,200 for Executive/Senior Executive, with 13th-month payment/AWS. Roles involve maintaining a safe, clean environment; conducting inspections; handling tenant requests and incidents; coordinating with facilities and outsourced providers; and assisting with tenant handovers, events, and

Qualifications

• Diploma in Property Management, Facilities Management, Building Services, Hospitality or related discipline.
• Experience in shopping mall, commercial property, hospitality or customer-facing operations is advantageous.
• Candidates with limited experience may be considered for Associate Executive level and should be service-oriented.

Responsibilities

• Support the daily operations of the shopping mall and maintain a safe, clean and pleasant environment for tenants and shoppers.
• Conduct regular inspections of common areas, tenant frontages, loading areas and other mall facilities.
• Attend to tenant requests, shopper feedback and operational incidents promptly and professionally.
• Monitor the performance of security, cleaning and other outsourced service providers.
• Coordinate with the Facilities team on defects, breakdowns and repair or maintenance works.
• Assist with tenant handovers, fit-out activities, reinstatement works and opening preparations.
• Provide operational support for mall events, promotional activities, roadshows and peak-period crowd management.
• Maintain accurate incident reports, inspection records, contractor reports and other operational documentation.
• Support emergency-response exercises and ensure compliance with safety and operational procedures.
• Assist the manager with service-contract administration, quotations, purchase requests and operational reporting.
• Senior-level candidates may be assigned to lead operational projects and guide junior team members.

Skills

Communication

Stakeholder management

Organizational skills

Multitasking

Customer service

Education

Diploma in Property Management, Facilities Management, Building Services, Hospitality or related discipline

Job description

Our client is an established real estate investor and property manager seeking operations professionals to support the daily management of a prominent shopping mall.

Salary

• Associate Executive: Up to $3,000 per month

• Executive/Senior Executive: $3,500–$4,200 per month

• 13th-month payment/AWS

The final appointment level will be determined according to the candidate’s experience and capabilities.

Key Responsibilities

• Support the daily operations of the shopping mall and maintain a safe, clean and pleasant environment for tenants and shoppers.

• Conduct regular inspections of common areas, tenant frontages, loading areas and other mall facilities.

• Attend to tenant requests, shopper feedback and operational incidents promptly and professionally.

• Monitor the performance of security, cleaning and other outsourced service providers.

• Coordinate with the Facilities team on defects, breakdowns and repair or maintenance works.

• Assist with tenant handovers, fit-out activities, reinstatement works and opening preparations.

• Provide operational support for mall events, promotional activities, roadshows and peak-period crowd management.

• Maintain accurate incident reports, inspection records, contractor reports and other operational documentation.

• Support emergency-response exercises and ensure compliance with safety and operational procedures.

• Assist the manager with service-contract administration, quotations, purchase requests and operational reporting.

• Senior-level candidates may be assigned to lead operational projects and guide junior team members.

Requirements

• Diploma in Property Management, Facilities Management, Building Services, Hospitality or a related discipline.

• Relevant experience in shopping mall, commercial property, hospitality or customer-facing operations is advantageous.

• Candidates with limited experience but strong interest in retail property operations may be considered for the Associate Executive level.

• Service-oriented, organised and able to manage multiple operational matters.

• Strong communication and stakeholder-management skills.

• Willing to support mall operations during weekends, public holidays or outside regular hours when required.