Executive/Senior Executive (Healthcare)

AcuMed Medical Pte Ltd; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

AcuMed Medical Pte Ltd is seeking an Operations Manager to oversee daily clinic operations and manpower planning across multiple units. The role requires strong leadership, process discipline, and a proactive approach to improvement.

The successful candidate will manage patient relations, compliance, budgets, and staff development, while ensuring service quality and regulatory adherence across all clinics. On-site work and occasional after-hours availability are expected.

Formación

• Recognised bachelor’s degree in business, nursing, healthcare or equivalent.
• Minimum 2 years of experience, with at least 1 year in a healthcare operations setting or managing a large group of people in a fast paced environment.
• Relevant experience will be an advantage.

Responsabilidades

• Oversee daily operations and manpower planning, including rostering for all clinics.
• Handle patient and client relations, complaints and related matters.
• Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units.
• Conduct reviews, quality control and drive/lead improvements and enhancements.
• Recruitment, onboarding, training, mentoring and evaluation of staff.
• Budgeting, planning, submission of business proposals, performance management and risk management.
• Contribute and support business development initiatives.
• Project management and execution.
• Cover clinics and/or on-sites during manpower shortage.
• Establishment and maintenance of service and professional standards; and
• Audits, compliance, licensing, legal and regulatory.

Conocimientos

Leadership

Organizational skills

Communication

Strategic thinking

Negotiation

Tech-savvy

Multi-tasking

Educación

Bachelor’s degree in business, nursing, healthcare or equivalent

Descripción del empleo

Key Responsibilities and Duties

Work with a team of executive and support staff to ensure the smooth operation of the clinics and businesses units. Roles include:-

• Responsible for overseeing daily operations and manpower planning, including rostering for all clinics;
• Handle patient and client relations, complaints and related matters;
• Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units;
• Conduct reviews, quality control and drive/lead improvements and enhancements;
• Recruitment, onboarding, training, mentoring and evaluation of staff;
• Budgeting, planning, submission of business proposals, performance management and risk management;
• Contribute and support business development initiatives;
• Project management and execution;
• Cover clinics and/or on-sites where required during manpower shortage;
• Establishment and maintenance of service and professional standards; and
• Audits, compliance, licensing, legal and regulatory.

Key Competencies Required

• Independent, self-driven, results-oriented, and resilient.
• Strong leadership skills and management competencies.
• Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.
• Strategic & critical thinking as well as decision-making and negotiation skills.
• Technologically savvy, up to date and able to identify and implement viable solutions.
• Dedicated, well organized, meticulous, analytical and proactive.
• Able to adapt, prioritise, exercise initiative, manage pressure, multi task and work independently.
• Flexible and able to attend to matters beyond normal office hours.

Qualifications & Experience

• Recognised bachelor’s degree in business, nursing, healthcare or equivalent.
• Minimum 2 years of experience, with at least 1 year experience in a healthcare operations setting or managing a large group of people with varied experiences and competencies in a fast paced and demanding environment.
• Relevant experience will be an advantage.

Additional Information

• Working hours: 5.25 days work week; required to work on either Saturday or Sunday, will be rotated within the team