Executive/Senior Executive, Career Conversion Programme

Singapore National Employers Federation; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The SINGAPORE NATIONAL EMPLOYERS FEDERATION is seeking a candidate for a role involving programme administration & management. Responsibilities include overseeing day-to-day admin tasks, managing claims processing, and engaging employers through various channels.

Applicants should possess a degree or diploma and demonstrate strong organizational skills, a keen eye for detail, and proficiency in Microsoft Office.

Qualifications

• Degree in any discipline or diploma is required.
• Strong organizational and documentation skills are essential.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) is crucial.

Responsibilities

• Oversee administration of CCPs, processing applications, reviewing documentation.
• Manage claims processing for timely disbursement adhering to standards.
• Engage employers to promote programs and guide through processes.
• Plan outreach events such as workshops to support employers.

Skills

Organizational skills

Attention to detail

Proficiency in Microsoft Office

Communication skills

Presentation skills

Education

Degree in any discipline or diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Key Duties and Responsibilities

• Programme Administration & Management: Oversee day-to-day administration of CCPs, including processing applications, reviewing documentation, identifying discrepancies, and preparing progress updates and ad-hoc reports for submission to Workforce Singapore (WSG).
• Grant & Claims Processing: Manage supporting documents, process claims for timely disbursement, and ensure adherence to established service standards for applications, claims, and enquiries.
• Compliance & Audit Support: Monitor compliance with funding guidelines, maintain audit-ready documentation, and support internal and external audits.
• Employer Engagement: Engage employers through calls, meetings, and follow-ups to promote CCPs, address enquiries, and guide them through application and claims processes.
• Programme Marketing & Outreach: Prepare presentation materials, success stories, and case studies; support the promotion of CCPs through targeted communication.
• Event Planning & Advisory Activities: Plan and organise outreach events such as workshops, seminars, and briefings to raise awareness and provide advisory support to employers and participants.
• Stakeholder Coordination: Liaise with government agencies, training providers, and industry associations to ensure smooth programme facilitation and issue resolution.

Requirements

Required:

• Degree in any discipline or diploma
• Strong organizational and documentation skills with attention to detail
• Proficiency in Microsoft Office (Excel, Word, Powerpoint)

Preferred:

• Familiarity with administration of government schemes – workforce or workplace initiatives
• Experience in claims processing, audit support, or employer outreach
• Strong communication and presentation skills

Core Competencies:

• Analytical and problem-solving mindset
• Ability to manage multiple priorities and deadlines
• High level of integrity and accountability
• Pro-active, service-oriented, and collaborative approach