Manager/Senior Manager, Workfare Skills Support (WPD) [Temp - 9-month]

Skills & Workforce Development Agency (SWDA); Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

Skills & Workforce Development Agency (SWDA) is seeking a capable professional to support the WSS grant schemes (Basic and Level Up) and drive data analytics to improve governance, service delivery and compliance. The role touches budgeting, reporting, and stakeholder engagement to ensure timely processing and take-up.

You will manage programme operations, coordinate communications, review appeals, generate performance reports, and oversee outsourcing service providers.

Qualifications

• Experience in grants administration, data analytics and customer service will be advantageous.
• Strong analytical and critical thinking skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Overall programme management with stakeholders to ensure smooth operations, governance and risk mitigation.
• Implement communications plan to engage target audience and encourage take-up.
• Assess and manage appeal cases and respond to public inquiries timely.
• Generate reports to monitor progress and track key indicators.
• Support budget projections and reporting of budget utilisation.
• Manage the WSS outsource provider to ensure service quality.
• Participate in cross-division projects and other duties as assigned.

Skills

Analytical thinking

Project management

Public governance

Communication

MS Excel

MS Word

PowerPoint

Data analytics

Problem solving

Tools

MS Word

Excel

PowerPoint

Job description

What The Role Is

What the role is

• Support the grant administration team in implementing the WSS scheme (Basic and Level Up) to support work skills upgrading of Singaporean lower-wage workers.
• Support in digitalisation projects that leverage data analytics and IT tools to improve business process efficiency, service delivery and compliance with governance and audit requirements.

What You Will Be Working On

This includes the business-as-usual for WSS (Basic) as follows:

1. Overall programme management, working with various stakeholders to ensure (i) smooth operations (ii) adherence to policy guidelines and proper governance, and (iii) risk mitigation of fraud and abuse.
2. Implement and review communications management plan to engage target audience and encourage take-up, e.g. creatives and content generation, PR & marketing.
3. Assess and manage appeal cases and escalated public enquiries, ensuring timely resolution of such cases, including drafting of replies to members of public.
4. Generate reports for monitoring of implementation progress and track key indicators (e.g. participation rate, grants disbursed).
5. Support the projection of budget requirements and reporting of budget utilisation at regular intervals
6. Manage the WSS outsource service provider to ensure services delivered are up to standard.

Project Participation

• Participate in cross-division projects to contribute to the organisation's strategic objectives;
• Any other duties and ad-hoc projects as assigned.

What We Are Looking For

Experience:

• Experience in grants administration, data analytics and customer service will be advantageous.

Knowledge/Skills:

• Strong analytical and critical thinking skills
• Good project management and problem-solving skills
• Understand public governance and its principles, particularly in grants management policies and procedures
• Excellent communication skills
• Proficient with MS Word, Excel and PowerPoint;
• Data analytics
• Business process review
• Quality service management
• Design thinking
• Communication management and new media

Personal Attributes:

• Resilient to time pressure and work demands, with a creative flair for problem-solving and innovation.
• Strong interpersonal skills and able to engage external and internal stakeholders
• Resourceful and pro-active in managing work assignments with a can-do attitude
• Versatile and able to work well independently or in a team in a dynamic and fast-paced environment
• Organised, meticulous and detail oriented
• Be committed to the ethos of public service

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.