Manager/Senior Manager, Workfare Skills Support (WPD) [Temp - 9-month]

Skills and Workforce Development Agency; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Skills and Workforce Development Agency is seeking a capable professional to support the WSS scheme (Basic and Level Up) by managing grants administration, data analytics, and customer service. You will engage with stakeholders, coordinate communications, and ensure governance and quality standards are maintained.

Responsibilities include reporting progress, managing budgets, and overseeing outsourced partners, with opportunities to contribute to cross-division projects in a fast-paced

Qualifications

• Experience in grants administration and data analytics will be advantageous.
• Strong analytical and critical thinking skills are essential.
• Good understanding of public governance principles in grants management is desirable.

Responsibilities

• Oversee overall programme management for WSS scheme (Basic and Level Up).
• Coordinate communications, creatives, PR and marketing plans to drive take-up.
• Assess and respond to appeal cases and escalated enquiries with timely resolutions.
• Generate reports to monitor progress and track indicators (participation, grants disbursed).
• Support budget projection and reporting of budget utilisation.
• Manage the outsourced service provider to ensure service delivery meets standards.

Skills

Analytical thinking

Project management

Problem solving

Communication skills

MS Word/Excel/PowerPoint

Data analytics

Public governance knowledge

Tools

MS Office

Job description

What the role is

• Support the grant administration team in implementing the WSS scheme (Basic and Level Up) to support work skills upgrading of Singaporean lower-wage workers. This includes supporting the implementation of WSS (Level Up) for go-live by early 2026 and the business-as-usual for WSS (Basic) as follows:
• i. Overall programme management, working with various stakeholders to ensure (i) smooth operations (ii) adherence to policy guidelines and proper governance, and (iii) risk mitigation of fraud and abuse.
• ii. Implement and review communications management plan to engage target audience and encourage take-up, e.g. creatives and content generation, PR & marketing.
• iii. Assess and manage appeal cases and escalated public enquiries, ensuring timely resolution of such cases, including drafting of replies to members of public.
• iv. Generate reports for monitoring of implementation progress and track key indicators (e.g. participation rate, grants disbursed).
• v. Support the projection of budget requirements and reporting of budget utilisation at regular intervals
• vi. Manage the WSS outsource service provider to ensure services delivered are up to standard.
• Support in digitalisation projects that leverage data analytics and IT tools to improve business process efficiency, service delivery and compliance with governance and audit requirements.

Project Participation:

• Participate in cross-division projects to contribute to the organisation's strategic objectives;
• Any other duties and ad-hoc projects as assigned.

Requirement:

Experience:

• Experience in grants administration, data analytics and customer service will be advantageous.

Knowledge/Skills:

• Strong analytical and critical thinking skills
• Good project management and problem-solving skills
• Understand public governance and its principles, particularly in grants management policies and procedures
• Excellent communication skills
• Proficient with MS Word, Excel and PowerPoint;
• Any of the following relevant competencies and skills will also be advantageous:
• Data analytics
• Business process review
• Quality service management
• Design thinking
• Communication management and new media

Personal Attributes:

• Resilient to time pressure and work demands, with a creative flair for problem-solving and innovation.
• Strong interpersonal skills and able to engage external and internal stakeholders
• Resourceful and pro-active in managing work assignments with a can-do attitude
• Versatile and able to work well independently or in a team in a dynamic and fast-paced environment
• Organised, meticulous and detail oriented
• Be committed to the ethos of public service

Candidatesare encouraged to sign up for a Careers & Skills Passport (CSP) account andinclude your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg fordetails on the CSP.