Executive, Patient Services (Front Desk)

RADLINK DIAGNOSTIC IMAGING (S) PTE. LTD.; Singapore; On-site; SGD 28,000 - 37,000; Full time

Benefits offered by this job

Supportive and collaborative team环境.

Training and career development.Opport

Job summary

RADLINK DIAGNOSTIC IMAGING (S) PTE. LTD. is seeking a warm, detail-oriented Patient Service Executive (Front Desk) to support daily operations at our diagnostic imaging centres in Singapore.

You will greet patients, register them accurately, and ensure a smooth experience from check-in to checkout. In this role, you will handle billing, coordinate with radiographers, assist with appointments, and guide patients on the portal.

Qualifications

• Minimum educational qualification as stated; diploma preferred.
• GCE ‘N’/‘O’ Levels or equivalent is acceptable.
• Experience in front desk, customer service, or healthcare is advantageous.
• Excellent communication and interpersonal skills with a patient-friendly approach.
• Strong attention to detail in patient information and documentation.
• Ability to multitask in a fast-paced clinic environment.

Responsibilities

• Register patients accurately and efficiently using the clinic system.
• Attend to walk-in patients and handle general enquiries professionally.
• Verify patient details, referrals, and scan orders before proceeding.
• Coordinate with radiographers and clinic teams to manage patient flow.
• Assist in appointment confirmation, rescheduling, and queue management.
• Process billing, payments, and issue receipts.
• Ensure reports, images, and CDs/USBs are prepared and dispatched correctly.
• Guide patients on downloading and using the patient portal where applicable.
• Handle phone calls and support booking enquiries when required.
• Maintain front desk and waiting area cleanliness and organisation.
• Adhere to PDPA and confidentiality guidelines at all times.

Skills

Customer service

Communication

Multitasking

Team player

Empathy

Attention to detail

Education

Diploma preferred

GCE O/N Levels or equivalent

Tools

Clinic systems

Basic computer applications

Job description

Working Location: Central (Novena & Paragon)

Working Arrangement: 5.5 days work week (Monday to Friday and half day on Saturday)

Job Overview

We are seeking a warm, detail-oriented Patient Service Executive (Front Desk) to support daily operations at our diagnostic imaging centres. You will be the first point of contact for patients onsite, ensuring a smooth registration, payment, and overall patient experience through professional service and positive engagement.

Key Responsibilities

• Register patients accurately and efficiently using the clinic system
• Attend to walk-in patients and handle general enquiries professionally
• Verify patient details, referrals, and scan orders before proceeding
• Coordinate with radiographers and clinic teams to ensure smooth patient flow
• Assist in appointment confirmation, rescheduling, and queue management
• Process billing, payments, and issuance of receipts
• Ensure reports, images, and CDs/USBs are prepared and dispatched correctly
• Guide patients on downloading and using the patient portal where applicable
• Handle phone calls and support booking enquiries when required
• Maintain cleanliness and organisation of the front desk and waiting area
• Adhere to PDPA and internal confidentiality guidelines at all times

Service & Front Desk Etiquette

• Greet every patient with a smile, eye contact, and a warm greeting (e.g. “Good morning, how may I assist you?)
• Maintain professional body language and remain attentive at all times
• Communicate clearly and politely using simple, patient-friendly language
• Practice active listening, confirm details, and avoid interruptions
• Show empathy and patience, especially for elderly or anxious patients
• Handle difficult situations calmly and professionally without confrontation
• Maintain a neat, well-groomed, and approachable attire
• End each interaction positively (e.g. “Thank you, please take a seat. We will call you shortly.”)

Requirements

• Minimum GCE ‘N’/‘O’ Levels, Diploma preferred
• Prior experience in front desk, customer service, or healthcare setting preferred
• Experience in patient registration, billing, or clinic operations is an advantage
• Good communication and interpersonal skills with a good disposition
• Strong attention to detail, especially in patient information and documentation
• Ability to multitask and work in a fast-paced environment
• Comfortable using clinic systems and basic computer applications
• Able to handle difficult situations calmly and professionally
• Team player with a service-oriented mindset

What We Offer

• Supportive and collaborative team environment
• Training and career development opportunities
• Competitive salary and benefits package