Executive, Ops Resilience & Knowledge Management

sggovterp; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Sentosa Development Corporation is seeking an Operations Resilience and Knowledge Management professional to strengthen operational readiness through integrated planning, risk analysis, crisis support, and knowledge management.

As custodian of the Sentosa Resilience Framework, you will coordinate resilience exercises, support the Crisis Secretariat during incidents, oversee After Action Reviews, and help translate lessons into practical improvements for procedures and training.

Qualifications

• Degree in any discipline preferred or required.
• Experience in business continuity, resilience, crisis management or emergency planning.
• Strong stakeholder engagement across departments and external partners.
• Able to remain adaptable and composed in high-pressure environments.
• Strong planning, organisational, analytical and time-management skills.
• Demonstrated discretion and integrity with confidential information.
• Willing and able to support events and crisis operations outside regular hours.

Responsibilities

• Support backend operational planning and coordination as custodian/secretariat for key platforms.
• Coordinate inputs across divisions to identify risks and interdependencies and facilitate resolution.
• Inform operational assessments using data, trends, and historical insights.
• Coordinate resilience exercises and oversee training/preparedness programmes.
• Act as part of the Crisis Secretariat during incidents and maintain situational picture.
• Be available for ad hoc activation for crisis operations when required.
• Review, maintain, and archive SOPs, manuals, and lessons learned for knowledge management.
• Plan and facilitate After Action Reviews to capture lessons and improvements.
• Prepare management reports for boards and IOH updates.

Skills

Degree in any discipline

Business continuity

Operational resilience

Crisis management

Emergency planning

Stakeholder engagement

Adaptability under pressure

Planning & analytics

Discretion & integrity

After-hours readiness

Education

Degree in any discipline

Job description

What the role is

The Operations Resilience and Knowledge Management (ORKM) unit, under the Integrated Operations Hub (IOH), strengthens Sentosa's operational and crisis readiness through integrated planning, risk and situational analysis, crisis management support, and knowledge management.

As custodian of the Sentosa Resilience Framework (SRF), ORKM works across stakeholders to anticipate and mitigate risks, support coordinated decision-making, and preserve institutional knowledge to drive continuous operational improvement.

What you will be working on

Ops Resilience

1. 1. Support backend operational planning and coordination by serving as custodian and secretariat for key operational meeting platforms, including but not limited to those listed below. Coordinate inputs across departments within the Integrated Operations Division to identify potential risks and interdependencies, align priorities, and facilitate the timely resolution and follow-up of key issues and action items. Leverage data, trend analysis, and historical insights to inform operational assessments, planning, and decision-making.
   • a. Safety and Security Review Committee (SSRC)
   • b. Integrated Operations Coordination Meeting (IOCM)
   • c. Operational Readiness Plan (ORP)
   • d. After Action Review (AAR)
   • e. Management Cluster Walk
2. 2. As custodian of the Sentosa Resilience Framework (SRF), support organisational readiness for effective crisis response and recovery. Plan, coordinate, and conduct resilience exercises, and oversee the Sentosa Crisis Operations Group's (SCOG) training and preparedness programme by maintaining a regular training cadence to strengthen personnel proficiency in their crisis roles, responsibilities, and operating procedures. Curate and deliver the annual Sentosa Resilience Outreach programme to promote organisational resilience and preparedness among SDC stakeholders.
3. 3. During a crisis, serve as part of the core Crisis Secretariat supporting the Sentosa Crisis Management Group (SCMG) and Sentosa Crisis Operations Group (SCOG). Coordinate the timely exchange of information across crisis functions and stakeholders, consolidate inputs into a comprehensive situational picture, monitor the implementation of mitigation and recovery measures, and elevate or disseminate critical updates to the appropriate stakeholders and decision-making levels.
4. 4. As a member of the core Crisis Secretariat team, be available for ad hoc activation at any time, as required and directed by the Head SCOG, except when overseas.
5. 5. Support knowledge management by reviewing, maintaining, organising, and archiving key Standard Operating Procedures, manuals, operational references, and lessons learned to ensure that institutional knowledge remains current, accessible, and relevant.
6. 6. Plan and facilitate After Action Reviews (AARs) as a structured platform to evaluate responses to incidents and events, capture key lessons, and strengthen future operational planning and coordination.
7. 7. Collaborate with stakeholders to document and prioritise lessons arising from incidents, exercises, AARs, and operational reviews, and translate them into practical improvements to procedures, training, and ground operations.
8. 8. Preparation of management reports for SDC Board, Directors' Meeting, Integrated Ops Hub (IOH) department updates, and various other management meeting platforms.
9. 9. Any other tasks assigned by Reporting Officer.

What we are looking for

• a. Preferred candidate with degree in any discipline.
• b. Relevant experience in business continuity, operational resilience, crisis management, emergency planning, or a related field (Operations).
• c. Strong stakeholder engagement and coordination skills, with the ability to build effective working relationships across multiple departments and external partners.
• d. Adaptable and composed in dynamic, time-sensitive, and high-pressure environments, with sound judgement and a strong sense of accountability.
• e. Strong planning, organisational, analytical, and time-management skills, with the ability to manage multiple workstreams and priorities concurrently.
• f. Demonstrated discretion and integrity in handling confidential, sensitive, and proprietary information.
• g. Willing and able to support events and operational duties outside regular working hours, including weekends and public holidays, and to be activated for crisis operations when required.