Senior Executive , Ops Resilience & Knowledge Management Cell

Sentosa Development Corporation & Subsidiaries; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Sentosa Development Corporation & Subsidiaries is seeking a Senior Executive to drive Ops Resilience and Knowledge Management within the Integrated Operations Hub. The role focuses on planning, risk assessments, preparedness exercises, and crisis coordination to strengthen Sentosa's resilience and operational continuity.

The incumbent will establish knowledge-management foundations, facilitate After Action Reviews, and support senior leadership with clear situational updates and governance

Qualifications

• Degree in any discipline preferred.
• 3–5 years in operational resilience, business continuity, crisis management, or related field.
• Experience in knowledge management or lessons learned is advantageous.
• Strong stakeholder engagement across multiple departments and partners.
• Able to adapt in dynamic, high-pressure environments.
• Willingness to support events and crisis operations outside regular hours.

Responsibilities

• Lead operational resilience planning and coordination across IOH.
• Drive readiness for crisis response and recovery; oversee training cadences.
• Coordinate resilience exercises and readiness initiatives.
• Develop and manage knowledge management foundations and governance.
• Capture, review, and archive SOPs, manuals, and lessons learned.
• Produce management reports for governance bodies.
• Act as Crisis Secretariat member and support SCOG meetings and updates.
• Coordinate information during crises and ensure timely escalation.

Skills

Stakeholder engagement

Planning & organization

Analytical thinking

Time management

Discretion & integrity

Crisis readiness

Adaptability

Education

Bachelor's degree

Job description

Job Role: Senior Executive, Ops Resilience and Knowledge Management (ORKM), Integrated Operations Hub (IOH)

The Operations Resilience and Knowledge Management (ORKM) unit, under the Integrated Operations Hub (IOH), drives Sentosa’s operational resilience and crisis readiness through integrated planning, risk and situational analysis, preparedness exercises, crisis management support, and coordinated operational follow-through.

About Ops Resilience and Knowledge Management (ORKM), Integrated Ops Hub (IOH)

As custodian of the Sentosa Resilience Framework (SRF), ORKM works across internal and external stakeholders to anticipate and mitigate operational risks, strengthen preparedness, and support coordinated decision-making and response. The unit also develops the foundations for effective knowledge management by capturing operational learning, maintaining key references, and translating lessons into improved plans, procedures, training, and ground operations.

Duties & Responsibilities – Ops Resilience and Knowledge Management

1. Drive operational resilience planning and coordination across the Integrated Operations Division by taking ownership of key operational platforms, assessments, and follow-through. Bring together inputs from relevant departments to identify emerging risks, dependencies, and capability gaps; align mitigation priorities; and drive the timely resolution of issues and action items. Apply data, trend analysis, environmental scanning, and historical insights to shape operational assessments, strengthen preparedness, and support management decision-making.

   1. a. Safety and Security Review Committee (SSRC)
   2. b. Integrated Operations Coordination Meeting (IOCM)
   3. c. Operational Readiness Plan (ORP)
   4. d. After Action Review (AAR)
   5. e. Management Cluster Walk
2. Drive organisational readiness under the Sentosa Resilience Framework (SRF) for effective crisis response and recovery. Support the planning, coordination, and delivery of resilience exercises and readiness initiatives; oversee the Sentosa Crisis Operations Group’s (SCOG) training and preparedness cadence; identify capability and process gaps; and work with stakeholders to implement practical improvements.
3. Curate and deliver the annual Sentosa Resilience Outreach programme to strengthen resilience awareness, skills, and shared ownership across SDC stakeholders.
4. During a crisis, serve as a core member of the Crisis Secretariat supporting the Sentosa Crisis Management Group (SCMG) and Sentosa Crisis Operations Group (SCOG). Drive information coordination across crisis functions and stakeholders, consolidate inputs into a clear and timely situational picture, track mitigation and recovery measures, support SCOG meetings and reports, and ensure critical updates are escalated or disseminated to the appropriate decision-making levels.
5. As a member of the core Crisis Secretariat team, be available for ad hoc activation at any time, as required and directed by the Head SCOG, except when overseas.
6. Drive and lead the development and anchoring of ORKM’s knowledge-management foundations by establishing clear processes for the capture, review, maintenance, organisation, retrieval, and archival of key Standard Operating Procedures, manuals, operational references, and lessons learned.
7. Partner content owners and subject-matter experts to keep institutional knowledge current, accessible, and aligned with operational needs. Drive the capture and application of lessons from incidents, exercises, and After-Action Reviews (AARs), while supporting the development of a structured knowledge repository and governance framework that strengthens organisational continuity, reduces reliance on individuals, and enables continuous operational improvement.
8. Plan and facilitate After Action Reviews (AARs) as a structured learning mechanism to evaluate responses to incidents, exercises, events, and major operations. Distil key findings, assign and track follow-up actions, and ensure that lessons are incorporated into future planning, procedures, training, and operational coordination.
9. Preparation of management reports for SDC Board, Directors’ Meeting, Integrated Ops Hub (IOH) department updates, and various other management meeting platforms.
10. Any other tasks assigned by Reporting Officer.

Requirements

1. a. Preferred candidate with degree in any discipline.
2. b. 3 to 5 years’ relevant experience in operational resilience, business continuity, crisis management, emergency planning, risk management, strategic operations, or a related field. Exposure to knowledge management, records governance, process improvement, or organisational learning would be advantageous.
3. c. Strong stakeholder engagement and coordination skills, with the ability to build effective working relationships across multiple departments and external partners.
4. d. Adaptable and composed in dynamic, time-sensitive, and high-pressure environments, with sound judgement and a strong sense of accountability.
5. e. Strong planning, organisational, analytical, and time-management skills, with the ability to manage multiple workstreams and priorities concurrently.
6. f. Demonstrated discretion and integrity in handling confidential, sensitive, and proprietary information.
7. g. Willing and able to support events and operational duties outside regular working hours, including weekends and public holidays, and to be activated for crisis operations when required.