Executive, Ops Resilience & Knowledge Management

Sentosa Development Corporation; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Sentosa Development Corporation seeks an Operations Resilience and Knowledge Management professional to strengthen crisis readiness and institutional know-how within the Integrated Operations Hub. You will coordinate planning, risk assessment, and aftermath reviews while maintaining readiness across stakeholders.

The role emphasizes safeguarding operational continuity, managing lessons learned, and driving improvements through structured exercises and knowledge management activities.

Qualifications

• Degree in any discipline is preferred.
• Experience in business continuity, operational resilience, crisis management, emergency planning, or related Operations field.
• Strong stakeholder engagement and coordination across multiple departments and external partners.
• Able to stay composed in time-sensitive, high-pressure environments with sound judgement.
• Strong planning, organizational, analytical, and time-management skills.
• Discretion and integrity handling confidential information.
• Willing to support events and operational duties outside regular hours and be activated for crisis when required.

Responsibilities

• Support operational planning and coordination as custodian/secretariat for key meeting platforms (SSRC, IOCM, ORP, AAR, Management Cluster Walk).
• Coordinate inputs across departments to identify risks and interdependencies, align priorities, and facilitate timely resolution and follow-up of key issues and actions.
• Leverage data, trend analysis, and historical insights to inform operational assessments and decision-making.
• Plan, coordinate, and conduct resilience exercises; oversee SCOG training and preparedness programs; deliver annual resilience outreach.

Skills

Stakeholder engagement

Cross-department coordination

Crisis management

Business continuity

Operational planning

Risk assessment

Adaptability under pressure

Discretion and integrity

Education

Degree in any discipline

Job description

[What the role is]

The Operations Resilience and Knowledge Management (ORKM) unit, under the Integrated Operations Hub (IOH), strengthens Sentosa's operational and crisis readiness through integrated planning, risk and situational analysis, crisis management support, and knowledge management.

[What the role is]

The Operations Resilience and Knowledge Management (ORKM) unit, under the Integrated Operations Hub (IOH), strengthens Sentosa's operational and crisis readiness through integrated planning, risk and situational analysis, crisis management support, and knowledge management.

As custodian of the Sentosa Resilience Framework (SRF), ORKM works across stakeholders to anticipate and mitigate risks, support coordinated decision-making, and preserve institutional knowledge to drive continuous operational improvement.

[What you will be working on]

Ops Resilience

• Support backend operational planning and coordination by serving as custodian and secretariat for key operational meeting platforms, including but not limited to those listed below. Coordinate inputs across departments within the Integrated Operations Division to identify potential risks and interdependencies, align priorities, and facilitate the timely resolution and follow-up of key issues and action items. Leverage data, trend analysis, and historical insights to inform operational assessments, planning, and decision-making.
• Safety and Security Review Committee (SSRC)
• Integrated Operations Coordination Meeting (IOCM)
• Operational Readiness Plan (ORP)
• After Action Review (AAR)
• Management Cluster Walk

Crisis Readiness and Preparedness

• As custodian of the Sentosa Resilience Framework (SRF), support organisational readiness for effective crisis response and recovery. Plan, coordinate, and conduct resilience exercises, and oversee the Sentosa Crisis Operations Group's (SCOG) training and preparedness programme by maintaining a regular training cadence to strengthen personnel proficiency in their crisis roles, responsibilities, and operating procedures. Curate and deliver the annual Sentosa Resilience Outreach programme to promote organisational resilience and preparedness among SDC stakeholders.
• During a crisis, serve as part of the core Crisis Secretariat supporting the Sentosa Crisis Management Group (SCMG) and Sentosa Crisis Operations Group (SCOG). Coordinate the timely exchange of information across crisis functions and stakeholders, consolidate inputs into a comprehensive situational picture, monitor the implementation of mitigation and recovery measures, and elevate or disseminate critical updates to the appropriate stakeholders and decision-making levels.
• As a member of the core Crisis Secretariat team, be available for ad hoc activation at any time, as required and directed by the Head SCOG, except when overseas.

Knowledge Management

• Support knowledge management by reviewing, maintaining, organising, and archiving key Standard Operating Procedures, manuals, operational references, and lessons learned to ensure that institutional knowledge remains current, accessible, and relevant.
• Plan and facilitate After Action Reviews (AARs) as a structured platform to evaluate responses to incidents and events, capture key lessons, and strengthen future operational planning and coordination.
• Collaborate with stakeholders to document and prioritise lessons arising from incidents, exercises, AARs, and operational reviews, and translate them into practical improvements to procedures, training, and ground operations.

Ad hoc Tasks

• Preparation of management reports for SDC Board, Directors' Meeting, Integrated Ops Hub (IOH) department updates, and various other management meeting platforms.
• Any other tasks assigned by Reporting Officer.

[What we are looking for]

• Preferred candidate with degree in any discipline.
• Relevant experience in business continuity, operational resilience, crisis management, emergency planning, or a related field (Operations).
• Strong stakeholder engagement and coordination skills, with the ability to build effective working relationships across multiple departments and external partners.
• Adaptable and composed in dynamic, time-sensitive, and high-pressure environments, with sound judgement and a strong sense of accountability.
• Strong planning, organisational, analytical, and time-management skills, with the ability to manage multiple workstreams and priorities concurrently.
• Demonstrated discretion and integrity in handling confidential, sensitive, and proprietary information.
• Willing and able to support events and operational duties outside regular working hours, including weekends and public holidays, and to be activated for crisis operations when required.