Executive, Guest Services

Ascott International Management Pte Ltd.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

5-day work week

Flexible medical coverage

Learning and development opportunities

Discounted rates at Ascott Serviced Ac

Wellness programmes

Volunteer opportunities

Job summary

Ascott International Management Pte Ltd. seeks a Guest Service Associate at our Singapore serviced residence to deliver warm, personalised service at the front desk and create a home-away-from-home atmosphere for residents.

You will handle check-ins/outs, answer inquiries, manage accounts and reservations, and coordinate with supervisors to ensure smooth daily operations.

Qualifications

• 2 years of relevant hospitality experience.
• Degree or Diploma in Hospitality, Hotel Management, or equivalent is welcomed.
• Service-oriented with a guest-first mindset.
• Willingness to work shifts and flexible hours.
• Open to handling routine tasks like paperwork.

Responsibilities

• Assist residents with check-in and check-out procedures.
• Attend to Front Desk and ensure residents are attended to.
• Issue apartment access key cards.
• Answer queries via walk-ins, emails and calls.
• Manage resident accounts and apartment availability in the system.
• Handle safekeeping of cash and residents' valuables.
• Make reservations and provide recommendations for local amenities.

Skills

Service orientation

Flexible scheduling

Guest services

Education

Diploma or Degree in Hospitality

Job description

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements

You have:

• 2 years of relevant work experience preferably in the hospitality industry
• Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Benefits

• 5-day work week in consideration of our culture of work-life balance
• Flexible benefits with comprehensive medical coverage for self and family
• Learning and development opportunities
• Subsidised rates at Ascott Serviced Residences
• Advocate staff volunteerism
• Wellness programmes