Assistant Residence Manager

The Ascott Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Volunteerism advocacy

Wellness programmes

Job summary

The Ascott Limited in Singapore is looking for an experienced Assistant Residence Manager to oversee the operations of their Serviced Apartment. You will assist the General Manager to ensure smooth operations across departments while enhancing guest services.

The ideal candidate will have a proven track record in hospitality management, strong communication skills, and the ability to manage costs effectively. The position offers comprehensive benefits and opportunities for professional development.

Qualifications

• Experience in managing operations in a hospitality environment.
• Strong leadership and team management skills.
• Ability to analyze costs and budgets.

Responsibilities

• Oversee day-to-day operations of front office and housekeeping.
• Ensure efficient operation and cost control of all departments.
• Engage with guests to enhance their experience.

Skills

Operational management

Cost control

Effective communication

Guest relationship management

Job description

Job Description

The Assistant Residence Manager assists the General Manager/Residence Manager to plan direct and coordinate the operations of the Serviced Apartment. The duties and responsibilities include managing the daily operations across the various functions, planning and managing of the human resources. He or she is responsible for achieving optimum standards of service and value to the guests with profit objectives in a manner that is consistent with the company’s policies, philosophy and targets. He or she will report to the General Manager/Residence Manager.

• Oversee the entire day‑to‑day operations of the front office, housekeeping, security and engineering to ensure the smooth running of the property.
• Manage efficiently operations and cost control of all departments and facilities.
• Look into the productivity of the various departments and work with the respective departments to increase efficiency.
• Ensure that all staff receive timely skills upgrading and relevant training.
• Engage in effective communication with management, colleagues and guests, and cultivate good working relationships with them.
• Review guests’ feedback and strive to improve services.
• Cultivate good business relationships with guests, owners and stakeholders.
• Come up with innovative ways to mitigate problems and improve guests' experiences.
• Attain and maintain service levels that exceed expectations.
• Plan yearly budget and manage overall costs effectively.
• Perform cost analysis for monthly review with stakeholders.
• Perform related tasks as assigned.

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.