Executive, Guest Service

Ascott International Management Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading serviced residence provider in Singapore is seeking a guest service team member to support daily operations. The ideal candidate will assist residents with their check-in and check-out, manage requests, and provide information about local amenities. This position offers comprehensive medical coverage, training opportunities, and a supportive work environment. Commitment to equal opportunities is emphasized.

Benefits

Flexible benefits with medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Strong support for staff volunteerism

Wellness programmes

Qualifications

• Ability to provide excellent customer service.
• Strong communication skills for addressing resident needs.
• Experience in handling queries and feedback.

Responsibilities

• Assist residents with check-in and check-out procedures.
• Attend to all residents at the Front Desk.
• Manage residents’ accounts and information.

Skills

Customer service

Communication

Problem solving

Job description

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, spanning across more than 260 cities in over 40 countries.

Job Description

You will support the daily guest service operations in our Serviced Residence. Your role is to create a pleasant and lasting atmosphere that ensures resident satisfaction and provides a home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

• Assist residents with check-in and check-out procedures
• Attend to all residents at the Front Desk
• Issue apartment access key cards
• Address and anticipate residents' queries and needs
• Provide recommendations on nearby amenities, attractions, and assist with travel, tours, and restaurant reservations
• Manage residents’ accounts, information, and apartment availability in the system
• Make and confirm reservations
• Assist with onboarding new employees
• Respond to queries via walk-ins, emails, and calls, and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Convey messages to residents promptly
• Safekeep cash and residents’ valuables and belongings
• Perform related tasks as assigned

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong support for staff volunteerism
• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, recruiting based on merit and fit with our corporate values. We provide equal opportunities for all qualified persons and foster an inclusive workplace regardless of race, gender, age, religious belief, or nationality.

Only shortlisted candidates will be notified.

Welcome to CapitaLand!

We believe our talent strategy goes beyond recruiting; we aim to help our people grow, recognize their talents and efforts, and reward achievements.

About CapitaLand Group

CapitaLand is one of Asia’s largest diversified real estate groups, headquartered in Singapore, with a portfolio spanning over 260 cities in 40 countries. As we celebrate 25 years of excellence in 2025, we continue to innovate and lead in the industry. Our integrated capabilities in real asset management, development, and operations support our strategic objectives and competitive advantage. Sustainability is at the core of our operations, contributing to environmental and social well-being and delivering long-term value to stakeholders.