Executive, Guest Service (Perm Night)

CapitaLand Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading real estate firm in Singapore is seeking a Guest Service Associate to support nightly operations at their serviced residence. Responsibilities include assisting with check-in and check-out, managing reservations, handling financial transactions accurately, and addressing resident complaints. The ideal candidate will foster a welcoming environment for residents. This role offers benefits including comprehensive medical coverage and training opportunities.

Benefits

Flexible benefits with comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Strong advocate of staff volunteerism

Wellness programmes

Responsibilities

• Assist residents with check-in and check-out procedures.
• Make and confirm reservations.
• Respond to all queries through emails, calls, and walk-ins.
• Handle cash floats and ensure they are balanced.
• Verify revenue and follow up on discrepancies.
• Account for financial transactions at the front desk accurately.
• Handle end-of-day bookkeeping and account reconciliation.
• Record residents’ complaints and perform service recovery.
• Produce daily reports at the end of the day.

Job description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.