Executive, DMO (onboarding)

Income; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Income is seeking an Operations professional to manage onboarding and intermediary administration for distribution partners. The role covers licensing, access setup, and record maintenance across MAS and GIA regulatory bodies.

You will coordinate governance for intermediary hierarchies, assist with renewals, and support ongoing system improvements. A diploma/degree in business administration or insurance plus 3+ years in insurance ops is preferred.

Qualifications

• Diploma or Degree in Business Administration, Insurance, or related discipline.
• At least 3 years of experience in insurance operations, onboarding, agency administration, or a similar environment will be an advantage.
• Knowledge of MAS and GIA regulatory requirements is preferred.
• Strong coordination, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Meticulous, organized, and able to manage multiple priorities within stipulated timelines.
• Possess a continuous improvement mindset and ability to work effectively in a dynamic environment.

Responsibilities

• Onboard distribution intermediaries and set up sales authority access.
• Register intermediary licensing with MAS and GIA.
• Maintain intermediary records and movements.
• Support compensation and reporting intermediary hierarchies.
• Assist in licensing renewals and billing.
• Handle stakeholder inquiries with timely, accurate support.
• Draft and update SOPs to ensure compliance.
• Contribute to system enhancement by noting business requirements and conducting UAT.
• Support projects and continuous improvement initiatives.

Skills

Intermediary onboarding

Agency administration

Stakeholder management

MS Office

Excel

Communication

Multitasking

Education

Diploma/Degree in Business Administration or Insurance

Tools

Excel

Word

PowerPoint

Job description

Responsibilities:

Onboarding & Intermediary Administration

• Manage the onboarding process for distribution intermediaries across Income's tied agency force, Financial Adviser representatives, Bancassurance partners, and General Insurance (GI) agencies.
• Create intermediary codes and facilitate the activation of sales authority and relevant system access.
• Register and maintain intermediary licensing records with regulatory and industry bodies, including MAS and GIA.
• Process intermediary movements and updates to personal or business particulars.
• Support the setup and maintenance of intermediary hierarchy structures for compensation and reporting purposes.

Distribution Administration Support

• Monitor and administer CPF Medisave defaulter cases for Income's tied agency force.
• Coordinate and administer GI licence registration and renewal activities.
• Manage administrative matters relating to intermediary registrations, renewals, and billing activities.
• Handle enquiries from both internal and external stakeholders, providing timely and accurate support.
• Review existing processes and maintain Standard Operating Procedures (SOPs) to ensure operational effectiveness and compliance.

System Enhancement & Projects

• Participate in system enhancement initiatives by providing business requirements, preparing test scenarios, and conducting User Acceptance Testing (UAT).
• Support projects and operational improvement initiatives assigned by the department.
• Contribute to continuous improvement efforts to enhance productivity, service quality, and operational controls.

Requirements:

• Diploma or Degree in Business Administration, Insurance, or a related discipline.
• At least 3 years of experience in insurance operations, onboarding, agency administration, or a similar environment will be an advantage.
• Knowledge of MAS and GIA regulatory requirements is preferred.
• Strong coordination, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Meticulous, organized, and able to manage multiple priorities within stipulated timelines.
• Possess a continuous improvement mindset and ability to work effectively in a dynamic environment.