Executive, DMO (onboarding)

Income-Insurance-Limited; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Income-Insurance-Limited is seeking a detail-oriented Operations Associate to drive onboarding and intermediary administration across the company’s distribution network in Singapore. You will manage intermediary codes, license registrations, and system access, ensuring timely updates and regulatory compliance.

The role also covers governance of intermediary movements, licensing renewals, and billing inquiries, with collaboration across internal teams to maintain SOPs and support continuous

Qualifications

• Diploma or degree in business administration, insurance, or related field.
• At least 3 years in insurance operations, onboarding, agency administration, or a similar environment.
• Knowledge of MAS and GIA regulatory requirements preferred.
• Strong coordination, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications, especially Excel/Word/PowerPoint.

Responsibilities

• Onboarding & Intermediary Administration: manage onboarding for distribution intermediaries across tied agency force, FAs, bancassurance, and GI agencies.
• Create intermediary codes and enable sales authority and system access.
• Register and maintain intermediary licensing with MAS and GIA.
• Process intermediary movements and updates to personal or business details.
• Support intermediary hierarchy structures for compensation and reporting.

Skills

Coordination

Communication

Stakeholder management

Education

Diploma/Degree in Business Administration or Insurance

Tools

Excel

Word

PowerPoint

Job description

Responsibilities:

Onboarding & Intermediary Administration

• Manage the onboarding process for distribution intermediaries across Income's tied agency force, Financial Adviser representatives, Bancassurance partners, and General Insurance (GI) agencies.
• Create intermediary codes and facilitate the activation of sales authority and relevant system access.
• Register and maintain intermediary licensing records with regulatory and industry bodies, including MAS and GIA.
• Process intermediary movements and updates to personal or business particulars.
• Support the setup and maintenance of intermediary hierarchy structures for compensation and reporting purposes.

Distribution Administration Support

• Monitor and administer CPF Medisave defaulter cases for Income's tied agency force.
• Coordinate and administer GI licence registration and renewal activities.
• Manage administrative matters relating to intermediary registrations, renewals, and billing activities.
• Handle enquiries from both internal and external stakeholders, providing timely and accurate support.
• Review existing processes and maintain Standard Operating Procedures (SOPs) to ensure operational effectiveness and compliance.

System Enhancement & Projects

• Participate in system enhancement initiatives by providing business requirements, preparing test scenarios, and conducting User Acceptance Testing (UAT).
• Support projects and operational improvement initiatives assigned by the department.
• Contribute to continuous improvement efforts to enhance productivity, service quality, and operational controls.

Requirements:

• Diploma or Degree in Business Administration, Insurance, or a related discipline.
• At least 3 years of experience in insurance operations, onboarding, agency administration, or a similar environment will be an advantage.
• Knowledge of MAS and GIA regulatory requirements is preferred.
• Strong coordination, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Meticulous, organized, and able to manage multiple priorities within stipulated timelines.
• Possess a continuous improvement mindset and ability to work effectively in a dynamic environment.