Executive, Customer Service (3 months contract)

DKSH Singapore Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

DKSH Singapore Pte Ltd is seeking a customer service professional for a 3-month contract to start immediately. You will respond to inquiries by phone and email, provide product and policy information, and ensure timely and professional service at all times.

In this role you will handle orders, returns, exchanges, and refunds, maintain accurate records, monitor order status, and coordinate with internal teams to resolve issues.

Qualifications

• Minimum 1-3 years of experience in customer service or related field.
• Strong verbal and written communication abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with SAP or similar CRM systems is a plus.

Responsibilities

• Respond to customer inquiries via phone and email in a timely, professional manner.
• Provide accurate information on products, services, policies and procedures.
• Handle complaints and feedback to ensure satisfactory resolution.
• Process orders, returns, exchanges and refunds; update records accurately.
• Proactively support customer retention and contribute to service-level targets.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Conflict resolution

Tools

SAP

Job description

This is a 3 month contract role, immediate starters are preferred.

Working location:

Jln Kilang Timor, Kewalram House (Bukit Merah/Alexandra)

Working days:

Monday - Friday: 8.00am - 5.00pm and Saturday: 8.00am - 12.00pm

Customer Support

• Respond to customer inquiries via phone, email in a timely and professional manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Handle customer complaints, concerns, and feedback effectively, ensuring satisfactory resolution.

Order& Account Management

• Process customer orders, returns, exchanges, and refunds accurately.
• Update customer records and maintain accurate documentation in the system.
• Monitor order status and coordinate with relevant departments to ensure timely delivery.

Issue Resolution

• Investigate and resolve customer issues by collaborating with internal teams.
• Escalate complex cases to the appropriate department when necessary.
• Follow up with customers to ensure issues have been successfully resolved.

Customer Experience

• Build and maintain strong relationships with customers.
• Identify opportunities to improve service quality and customer satisfaction.
• Support customer retention initiatives and contribute to achieving service-level targets.

Administrative Duties

• Prepare and maintain reports related to customer service activities.
• Ensure compliance with company policies and service standards.
• Perform other duties as assigned by the supervisor or manager.

Requirements

Education& Experience

• Minimum 1-3 years of experience in customer service or a related field.

Skills& Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Ability to multitask and work in a fast-paced environment.
• Good problem-solving and conflict-resolution skills.
• Proficiency in SAP or customer management systems is an added advantage