Executive, Clinic Admin (Executive Health Screening, Claims/Billing)

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A healthcare organization in Singapore is seeking a key member for their clinic admin team. In this role, you will manage claims and billing, handle medical reports, and provide operational support to ensure the smooth running of the facility. Ideal candidates have relevant experience in medical administration, strong communication skills, and the ability to multitask effectively.

Qualifications

• Previous experience in a Medical administrative role or similar position is preferred.
• Ability to work independently and collaboratively within a team.
• High level of discretion and confidentiality.

Responsibilities

• Submit insurance claims and manage invoicing to patients.
• Manage incoming and outgoing medical reports.
• Handle patient inquiries and schedule appointments.
• Support clinic operations and administrative tasks.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Medical software proficiency

Knowledge of medical terminology

Customer service

Education

ITE, Diploma or equivalent

Certification in Healthcare Administration

Job description

Job Highlights

• Conveniently located at Dhoby Ghaut MRT
• Executive Health screening, GP Clinic and Radiology Centre.
• 5.5 days' week.

About The Opportunity

As part of the clinic admin team, you will be a key member of our Clinic and Medical Centre, ensuring the efficient management of administrative tasks and contributing to the smooth operation of our facility.

What You'll be Doing

Claims and Billing Management

• Submission of claims to corporate programme and insurer portals. Accurately and promptly submit insurance claims and follow up on any discrepancies or issues that arise.
• Manage invoicing and billing to patients and clients. Prepare and send invoices to patients and clients, track payments, and manage any billing inquiries or issues.

Medical Records Office

• Manage incoming and outgoing medical reports. Handle the receipt, processing, and distribution of medical reports, ensuring confidentiality and compliance with relevant regulations.
• Manage laboratory reports. Receive and verify lab results, submitting to doctor for review and compiling into medical reports for patients, liaison with lab partner on queries and issues.

Communication and Correspondence

• Monitor and respond to emails from patients, clients, and other stakeholders in a timely and professional manner.
• Handle incoming phone calls, provide information, schedule appointments, and direct calls to the appropriate personnel.
• Handle patient inquiries and concerns. Address patient questions and concerns, providing excellent customer service and ensuring patient satisfaction.
• Appointment scheduling and coordination. Schedule and confirm patient appointments, coordinate with medical staff, and manage the appointment calendar.

Operational Support

• Support clinic operations. Assist with various administrative tasks to support the overall operations of the clinic, including registering/discharging patients at the counter, clerical tasks, restocking of clinic supplies and other duties as assigned.

What We Are Looking for

• ITE, Diploma or equivalent; additional certification in Healthcare Administration or related field is a plus.
• Previous experience in a Medical administrative role or similar position is highly preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using medical software and office applications.
• Knowledge of medical terminology and billing practices.
• Ability to work independently and as part of a team.
• High level of discretion and confidentiality.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://www.alliancehealthcare.com.sg.