EV Aftersales Ops & NPS Lead

Sime Darby Insurance Brokers (S) Pte Ltd

Singapore

On-site

SGD 70,000 - 90,000

Full time

6 days ago

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Job summary

Vantage Automotive Limited is seeking an Executive, Service Operations & NPS in Singapore to support dealer service performance and customer experience initiatives. You will monitor workshop productivity, analyse data and feedback, and drive improvements across service processes and aftersales campaigns.

The role requires a diploma or degree in a related field, strong analytical skills and proficiency with Excel/PowerPoint.

Qualifications

Bachelor-level or diploma required in Business, Automotive Eng or related.
Experience in automotive aftersales or dealer operations is advantageous.
Strong ability to analyze operational data, customer feedback and trends.

Responsibilities

Monitor dealer workshop performance including productivity, efficiency, utilisation and service quality.
Collect and analyse operational data, identify performance gaps and track actions with dealer partners.
Support dealer business reviews, audits and service process improvements.
Analyze NPS results, customer feedback, complaints and service recovery trends.
Coordinate root-cause reviews and follow up on improvement plans.
Support customer retention initiatives, including maintenance plans, service packages and aftersales campaigns.
Coordinate aftersales programme with fleets, leasing, ride-hailing operators, government agencies, and insurance partners.
Prepare dashboards, reports, and performance updates on service operations, NPS, retention and aftersales programme.
Conduct market and competitor research to support aftersales planning and improvements.