Service Operations & NPS Executive — EV Aftersales

Sime Darby; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Sime Motors is seeking an Executive, Service Operations & NPS in Singapore to support dealer service performance and customer experience initiatives. The role emphasizes data analysis, dashboards, and cross-functional collaboration across the dealer network.

You will monitor workshop productivity, track improvement actions, and assist with service programs such as maintenance, warranties, and aftersales campaigns, while engaging with fleet, leasing, and government partners.

Qualifications

• Strong analytical skills with the ability to interpret operational data and trends.
• Experience creating dashboards, reports, and presentations in a business context.
• Customer-focused mindset with attention to detail and cross-functional collaboration.
• Proficient in Excel and PowerPoint, able to present insights clearly to stakeholders.

Responsibilities

• Monitor dealer workshop performance including productivity, efficiency, utilization, capacity and service quality.
• Compile and analyze operational data; identify performance gaps and track improvement actions with dealer partners.
• Support dealer business reviews, operational assessments, audits, and service process improvements.
• Analyze NPS results, customer feedback, complaints and service recovery trends.
• Coordinate root-cause reviews and follow up on customer experience improvement plans.

Skills

Analytical skills

Dashboard creation

Stakeholder management

Communication

Education

Diploma or Degree in Business/Automotive Engineering

Tools

Excel

PowerPoint

Job description

Sime Motors is seeking an Executive, Service Operations & NPS in Singapore to support dealer service performance and customer experience initiatives. The role emphasizes data analysis, dashboards, and cross-functional collaboration across the dealer network.

You will monitor workshop productivity, track improvement actions, and assist with service programs such as maintenance, warranties, and aftersales campaigns, while engaging with fleet, leasing, and government partners.