Aftersales Executive (Service Operations & CX) | Automotive Distributor

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Dynamic Human Capital Pte Ltd is seeking an Aftersales Executive (Service Operations & CX) for an established automotive distributor in Singapore, representing EV and conventional brands across mass-market, premium, passenger and commercial segments. You will support dealer performance, service operations and customer experience across the regional group.

The role emphasizes analyzing operational data, building dashboards, and coordinating NPS feedback, service campaigns, and aftersales

Qualifications

• Diploma or degree in Business, Automotive Engineering or related field.
• Experience in automotive aftersales or dealer operations is an advantage.
• Strong analytical skills and data interpretation.
• Proficiency with Excel and PowerPoint, including dashboards and presentations.
• Excellent communication and stakeholder management.
• Customer-focused, organised and detail-oriented.
• Ability to manage multiple follow-ups with internal and external teams.
• Knowledge of EV technology is a plus.

Responsibilities

• Track dealer workshop productivity, efficiency, utilisation, capacity and service quality.
• Gather and analyse operational data to identify performance gaps and follow up with dealers on agreed improvement actions.
• Support dealer business reviews, operational assessments, audits and service process improvements.
• Review NPS results, customer feedback, complaints and service recovery trends.
• Coordinate root-cause reviews and follow through on customer experience improvement plans.
• Support customer retention and loyalty programmes, including maintenance plans, service packages, extended warranties and aftersales campaigns.
• Coordinate aftersales programmes with corporate fleets, leasing and rental companies, ride-hailing operators, government agencies and insurance partners.
• Support the administration of service agreements, fleet maintenance programmes and service contracts.
• Support the certified EV body and paint repair programme, monitoring repair quality, turnaround time, customer satisfaction and compliance.
• Coordinate field actions, service campaigns and other cross-functional dealer initiatives.
• Prepare dashboards, reports, presentations and performance updates covering service operations, NPS, customer retention and aftersales programmes.
• Conduct market and competitor research to support aftersales planning and continuous improvement.
• Maintain accurate records and take on other projects assigned by the Manager.

Skills

Analytical skills

Stakeholder management

Communication skills

Organised and detail-oriented

Dashboard building

EV technology knowledge

Education

Diploma or Degree in Business, Automotive Engineering or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Aftersales Executive (Service Operations & CX) | Automotive

About the role

Join the Aftersales team of an established automotive distributor in Singapore, representing electric vehicle and conventional brands across mass-market, premium, passenger and commercial vehicle segments. This role supports dealer performance, service operations, customer experience, retention programmes and continuous improvement across a regional automotive group.

Key responsibilities

• Track dealer workshop productivity, efficiency, utilisation, capacity and service quality.
• Gather and analyse operational data to identify performance gaps and follow up with dealers on agreed improvement actions.
• Support dealer business reviews, operational assessments, audits and service process improvements.
• Review NPS results, customer feedback, complaints and service recovery trends.
• Coordinate root-cause reviews and follow through on customer experience improvement plans.
• Support customer retention and loyalty programmes, including maintenance plans, service packages, extended warranties and aftersales campaigns.
• Coordinate aftersales programmes with corporate fleets, leasing and rental companies, ride-hailing operators, government agencies and insurance partners.
• Support the administration of service agreements, fleet maintenance programmes and service contracts.
• Support the certified EV body and paint repair programme, monitoring repair quality, turnaround time, customer satisfaction and compliance.
• Coordinate field actions, service campaigns and other cross-functional dealer initiatives.
• Prepare dashboards, reports, presentations and performance updates covering service operations, NPS, customer retention and aftersales programmes.
• Conduct market and competitor research to support aftersales planning and continuous improvement.
• Maintain accurate records and take on other projects assigned by the Manager.

What we're looking for

• Diploma or Degree in Business, Automotive Engineering or a related field.
• Experience in automotive aftersales, service operations, customer experience or dealer operations is an advantage.
• Strong analytical skills, with the ability to interpret operational data, customer feedback and performance trends.
• Proficiency in Microsoft Excel and PowerPoint, including experience building dashboards, reports and presentations.
• Good communication, coordination and stakeholder management skills.
• Customer-focused, organised and detail-oriented.
• Ability to manage multiple follow-ups and work effectively with internal departments and external partners.
• Good working knowledge of EV technology and high-voltage vehicle fundamentals.