EV Service Operations & NPS Executive

Sime Darby Motors Sdn Bhd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Sime Darby Motors Sdn Bhd is seeking an Executive, Service Operations & NPS to enhance dealer service performance and customer experience across networks in Singapore. You will monitor workshop productivity, analyse trends, and drive improvements in service quality and outcomes.

The role requires strong analytical ability and proficiency in Excel and PowerPoint, with experience in dashboards, reports, and stakeholder coordination. EV knowledge is a plus.

Qualifications

• Diploma or Degree in Business, Automotive Engineering, or a related discipline.
• Relevant experience in automotive aftersales, service operations or customer experience is advantageous.
• Strong analytical skills to interpret operational data and performance trends.
• Proficient in Excel and PowerPoint, with dashboard and report creation experience.
• Excellent communication, coordination and stakeholder-management abilities.
• Customer-focused, organized, and detail-oriented.
• Able to manage multiple actions across departments and partners.
• Knowledge of EV technology and high-voltage basics is a plus.

Responsibilities

• Monitor dealer workshop performance: productivity, efficiency, utilization and quality.
• Compile and analyse operational data; identify performance gaps and track actions.
• Support dealer business reviews, audits and service process improvements.
• Analyse NPS, customer feedback, complaints and service recovery trends.
• Coordinate root-cause reviews and follow up on improvement plans.
• Support customer retention and loyalty initiatives, including service plans and campaigns.
• Coordinate aftersales programmes with fleets, leasing, ride-hailing, and agencies.
• Prepare dashboards, reports and performance updates on service operations and NPS.

Skills

Analytical skills

MS Excel

PowerPoint

Stakeholder management

Education

Diploma or Degree in Business or Automotive Engineering

Tools

MS Excel

PowerPoint

Job description

Sime Darby Motors Sdn Bhd is seeking an Executive, Service Operations & NPS to enhance dealer service performance and customer experience across networks in Singapore. You will monitor workshop productivity, analyse trends, and drive improvements in service quality and outcomes.

The role requires strong analytical ability and proficiency in Excel and PowerPoint, with experience in dashboards, reports, and stakeholder coordination. EV knowledge is a plus.