EV Aftersales & Dealer Performance Manager

Terra Industrial New Zealand; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Structured training

Career progression

Employee benefits

Job summary

Vantage Automotive Limited in Singapore is seeking an experienced leader to oversee dealer aftersales performance across service, parts, warranty, and Body & Paint operations.

You will monitor KPIs, drive workshop productivity, parts availability, and customer satisfaction, and work with dealers to improve efficiency, inventory management, and overall profitability while coordinating with OEM technical teams on EV diagnostics and high-voltage safety.

Qualifications

• 8+ years of automotive aftersales experience.
• Minimum 5 years of dealer management or aftersales operations experience.
• Good understanding of service, parts, warranty and dealer performance management.

Responsibilities

• Manage dealer aftersales performance across service, parts, warranty, and Body & Paint operations.
• Monitor KPIs including workshop productivity, service retention, customer satisfaction, parts availability, and dealer profitability.
• Work with dealers to improve workshop capacity, operational efficiency, service quality, and customer experience.
• Drive parts sales growth, inventory optimization, and genuine parts penetration across the dealer network.
• Coordinate resolution of technical and product quality issues with dealers and OEM technical teams.
• Support dealer readiness for EV diagnostics, high-voltage repairs, safety requirements, and new product introductions.
• Oversee warranty compliance, claim accuracy, turnaround time, and cost-control initiatives.
• Develop dealer training and capability-building plans for technical and frontline employees.
• Drive customer retention programmes, service packages, fleet maintenance solutions, and other aftersales business opportunities.
• Conduct dealer performance reviews and implement improvement plans where required.
• Prepare annual business plans, budgets, performance reports, and management presentations.
• Build strong partnerships with fleet operators, insurers, logistics providers, and other industry stakeholders.

Skills

Aftersales management

Dealer relations

EV technology awareness

Analytical & stakeholder management

Job description

Vantage Automotive Limited in Singapore is seeking an experienced leader to oversee dealer aftersales performance across service, parts, warranty, and Body & Paint operations.

You will monitor KPIs, drive workshop productivity, parts availability, and customer satisfaction, and work with dealers to improve efficiency, inventory management, and overall profitability while coordinating with OEM technical teams on EV diagnostics and high-voltage safety.