Manager, Dealer Network & Aftersales (EV/High‑Voltage)

Sime Motors; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Vantage Automotive Limited, a Sime Group affiliate, is seeking a Manager, Dealer Management to strengthen our dealer network in Singapore. You will partner with dealers and internal teams to enhance service operations, parts performance, and customer satisfaction while driving profitability.

The role involves overseeing aftersales performance across service, parts, warranty, and Body & Paint, monitoring KPIs, and driving improvements in workshop capacity and efficiency.

Qualifications

• Minimum 8 years of relevant automotive aftersales experience.
• Minimum 5 years of experience in dealer management or equivalent.
• Good understanding of service operations, parts, warranty, and dealer performance management.
• Knowledge of EV technology and high-voltage systems is a plus.
• Strong commercial, analytical and stakeholder-management skills.

Responsibilities

• Manage dealer aftersales performance across service, parts, warranty, and Body & Paint operations.
• Monitor KPIs like workshop productivity, service retention, customer satisfaction, parts availability, and dealer profitability.
• Work with dealers to improve workshop capacity, efficiency, service quality and customer experience.
• Drive parts sales growth, inventory optimization and genuine parts penetration across the network.
• Coordinate resolution of technical and product quality issues with dealers and OEM teams.
• Support dealer readiness for EV diagnostics, high-voltage repairs, safety requirements, and new product introductions.
• Oversee warranty compliance, claim accuracy, turnaround time and cost-control initiatives.
• Develop dealer training and capability-building plans for technical and frontline employees.
• Drive customer retention programmes, service packages, fleet maintenance solutions, and other aftersales opportunities.
• Conduct dealer performance reviews and implement improvement plans; prepare annual business plans and reports.

Skills

Dealer management

Aftersales ops

Stakeholder mgmt

EV tech

Data analytics

Warranty management

Job description

Vantage Automotive Limited, a Sime Group affiliate, is seeking a Manager, Dealer Management to strengthen our dealer network in Singapore. You will partner with dealers and internal teams to enhance service operations, parts performance, and customer satisfaction while driving profitability.

The role involves overseeing aftersales performance across service, parts, warranty, and Body & Paint, monitoring KPIs, and driving improvements in workshop capacity and efficiency.