Manager, Dealer Management, Service Network

Terra Industrial New Zealand; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Structured training

Career progression

Employee benefits

Job summary

Vantage Automotive Limited in Singapore is seeking an experienced leader to oversee dealer aftersales performance across service, parts, warranty, and Body & Paint operations.

You will monitor KPIs, drive workshop productivity, parts availability, and customer satisfaction, and work with dealers to improve efficiency, inventory management, and overall profitability while coordinating with OEM technical teams on EV diagnostics and high-voltage safety.

Qualifications

• 8+ years of automotive aftersales experience.
• Minimum 5 years of dealer management or aftersales operations experience.
• Good understanding of service, parts, warranty and dealer performance management.

Responsibilities

• Manage dealer aftersales performance across service, parts, warranty, and Body & Paint operations.
• Monitor KPIs including workshop productivity, service retention, customer satisfaction, parts availability, and dealer profitability.
• Work with dealers to improve workshop capacity, operational efficiency, service quality, and customer experience.
• Drive parts sales growth, inventory optimization, and genuine parts penetration across the dealer network.
• Coordinate resolution of technical and product quality issues with dealers and OEM technical teams.
• Support dealer readiness for EV diagnostics, high-voltage repairs, safety requirements, and new product introductions.
• Oversee warranty compliance, claim accuracy, turnaround time, and cost-control initiatives.
• Develop dealer training and capability-building plans for technical and frontline employees.
• Drive customer retention programmes, service packages, fleet maintenance solutions, and other aftersales business opportunities.
• Conduct dealer performance reviews and implement improvement plans where required.
• Prepare annual business plans, budgets, performance reports, and management presentations.
• Build strong partnerships with fleet operators, insurers, logistics providers, and other industry stakeholders.

Skills

Aftersales management

Dealer relations

EV technology awareness

Analytical & stakeholder management

Job description

Company : Vantage Automotive Limited

Build the Future of Automotive with Us.

Vantage Automotive Ltd (VAL) is the distributor partner of EV brands, BYD and Denza, as well as official distributor for Ford in Singapore. Over the years, VAL has built a strong track record in developing franchises for mass-market and premium passenger and commercial vehicles.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You'll Be Doing

• Manage dealer aftersales performance across service, parts, warranty, and Body & Paint operations.
• Monitor key performance indicators, including workshop productivity, service retention, customer satisfaction, parts availability, and dealer profitability.
• Work with dealers to improve workshop capacity, operational efficiency, service quality, and customer experience.
• Drive parts sales growth, inventory optimisation, and genuine parts penetration across the dealer network.
• Coordinate the resolution of technical and product quality issues with dealers and OEM technical teams.
• Support dealer readiness for EV diagnostics, high-voltage repairs, safety requirements, and new product introductions.
• Oversee warranty compliance, claim accuracy, turnaround time, and cost-control initiatives.
• Develop dealer training and capability-building plans for technical and frontline employees.
• Drive customer retention programmes, service packages, fleet maintenance solutions, and other aftersales business opportunities.
• Conduct dealer performance reviews and implement improvement plans where required.
• Prepare annual business plans, budgets, performance reports, and management presentations.
• Build strong partnerships with fleet operators, insurers, logistics providers, and other industry stakeholders.

Who We're Looking For

• At least 8 years of relevant automotive aftersales experience.
• Minimum 5 years of experience in dealer management, aftersales operations, or equivalent
• Good understanding of service operations, parts, warranty, Body & Paint, and dealer performance management.
• Knowledge of EV technology and high-voltage systems would be an advantage.
• Strong commercial, analytical, and stakeholder-management skills.
• Proven ability to influence dealer partners and work effectively across different functions.

Why Join Us at Sime Motors?

• Be part of a trusted brand with a regional footprint
• Work with cutting-edge automotive technology
• Grow your career in a supportive, performance-driven culture
• Enjoy structured training, career progression, and employee benefits