Dealer Network & Aftersales Manager

Vantage Automotive Limited

Singapore

On-site

SGD 150,000 - 210,000

Full time

4 days ago

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Benefits offered by this job

Structured training

Career progression

Employee benefits

Regional footprint

Job summary

Vantage Automotive Ltd (VAL) invites a seasoned Manager, Dealer Management to lead and strengthen the service network across our Ford and EV partner ecosystems in Singapore. You will work with dealer partners and internal teams to drive service operations, parts performance, and customer satisfaction.

This role requires 8+ years in automotive aftersales, 5+ years in dealer management, plus knowledge of EV high‑voltage systems.

Qualifications

Bachelor's degree in relevant discipline.
8+ years automotive aftersales experience.
5+ years dealer management or aftersales operations.
Understanding of service ops, parts, warranty, Body & Paint.
EV technology and high-voltage knowledge is a plus.
Strong commercial, analytical and stakeholder skills.
Proven ability to influence dealer partners across functions.

Responsibilities

Manage dealer aftersales performance across service, parts, warranty, and Body & Paint operations.
Monitor KPIs: workshop productivity, service retention, customer satisfaction, parts availability, dealer profitability.
Work with dealers to improve workshop capacity, efficiency, service quality, and customer experience.
Drive parts sales growth, inventory optimisation, and genuine parts penetration.
Coordinate resolution of technical and product quality issues with dealers and OEM teams.
Support dealer readiness for EV diagnostics, high‑voltage repairs, safety requirements, and new product introductions.
Oversee warranty compliance, claim accuracy, turnaround time, and cost-control initiatives.
Develop dealer training and capability-building plans for technical and frontline employees.
Drive customer retention programs, service packages, fleet maintenance solutions, and aftersales opportunities.
Conduct dealer performance reviews and implement improvement plans.
Prepare annual business plans, budgets, performance reports, and management presentations.
Build partnerships with fleet operators, insurers, logistics providers, and industry stakeholders.