EUC (Desktop Support Engineer)

Techcom Solutions India Private Limited; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Techcom Solutions India Private Limited in Singapore seeks an IT Service Desk and Deskside Support specialist to resolve end-user hardware and software issues and to manage incidents efficiently.

You will support Windows OS and Office 365, handle VIP user requests, trouble conference room devices, coordinate with Network/Data Center teams, and document all activities in the ITSM system, ensuring high customer satisfaction.

Responsibilities

• Provide end-user and deskside support for hardware and software issues.
• Support Windows OS and Microsoft O365 applications.
• Manage IT support activities at the client location.
• Handle VIP user support and ensure high customer satisfaction.
• Troubleshoot conference room devices, projectors, and meeting room facilities.
• Coordinate with Network and Data Center teams for issue resolution.
• Record and track incidents and service requests in the ITSM tool.
• Manage device provisioning, replacement, and DaaS lifecycle activities.
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)

Job description

• Provide end-user and deskside support for hardware and software issues.
• Support Windows OS and Microsoft O365 applications.
• Manage IT support activities at the client location.
• Handle VIP user support and ensure high customer satisfaction.
• Troubleshoot conference room devices, projectors, and meeting room facilities.
• Coordinate with Network and Data Center teams for issue resolution.
• Record and track incidents and service requests in the ITSM tool.
• Manage device provisioning, replacement, and DaaS lifecycle activities.
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)