EUC Operation Manager

Tech Aalto Pte ltd; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Tech Aalto Pte Ltd in Singapore seeks an EUC Operation Lead to shape and execute a forward‑looking strategy for end‑user computing, spanning desktop, mobile, and VDI.

You will lead a team, manage budgets and vendor relationships, ensure security/compliance, and drive user experience improvements while collaborating with Infrastructure, Security and Applications teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's preferred.
• 20+ years of progressive IT experience with at least 10 years in a leadership role managing end-user computing services.
• Proven ability to lead EUC services, budgets, and vendor relationships.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Develop and execute a forward-thinking EUC strategy aligned with IT and business objectives.
• Oversee delivery and management of end-user computing services including desktop, laptop, MDM, VDI, software deployment and collaboration tools.
• Lead, mentor, and develop a high-performing EUC team with budget and resource accountability.
• Champion end-user experience with feedback mechanisms and continuous improvement.
• Ensure security and compliance of all EUC devices and systems in line with policies.
• Oversee asset management, procurement, maintenance, and disposal of EUC assets.
• Manage vendor relationships and SLAs to ensure value for money.
• Collaborate with Infrastructure, Security, Applications and business stakeholders; communicate EUC-related matters effectively.
• Oversee problem management, resolution, and proactive prevention of recurring issues.
• Develop and manage the EUC budget; drive cost-effective operations and investments.
• Oversee major Technology projects from initiation to delivery with on-time, within-budget results.

Job description

EUC Operation Lead:

Strategy and Vision:

Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives. Identify emerging technologies and trends to enhance the end-user experience and drive innovation.

• Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.
• Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment. Manage team resources, budgets, and performance.
• End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business. Implement mechanisms for gathering user feedback and continuously improving services.
• Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices. Collaborate with the security team to implement and enforce security measures.
• Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client's end-user hardware and software assets. Ensure accurate inventory management and cost-effectiveness.
• Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved. Evaluate and select new vendors as needed.
• Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services. Communicate effectively with all levels of the organization on EUC-related matters.
• Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions. Implement proactive measures to prevent recurring problems.
• Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.
• Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.

QUALIFICATION & EXPERIENCE:

Bachelor's degree in computer science, Information Technology, or a related field. Master's degree preferred. Experience of minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.

Skills:

• Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms(iOS, Android), desktop virtualization technologies (e.g.,Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).
• Experience with modern device management tools and methodologies (e.g., Intune, Jamf).
• Solid understanding of ITIL frameworks and service management principles.
• Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience managing budgets and vendor relationships.