Associate EUC Engineer - KTLO (EUC)

Synapxe; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Synapxe in Singapore seeks an experienced Advanced Technical Support engineer to provide expert-level help for hardware, software, and network issues across EUC environments. You will respond to complex service tickets and assist with advanced installations and configurations.

You will lead deployment and integration of new systems, maintain regular maintenance and backups, monitor performance, enforce security, and mentor junior engineers while collaborating with cross-functional teams to

Responsibilities

• Provide expert-level support for hardware, software, and network issues.
• Respond to and resolve complex service tickets promptly.
• Assist users with advanced installations and configurations.
• Lead deployment and integration of new systems.
• Perform regular system maintenance, updates, and backups.
• Monitor performance and enforce security measures.
• Develop disaster recovery plans and conduct audits.
• Mentor junior EUC engineers and share knowledge.
• Document configurations and support activities; report on performance.

Skills

Technical support

Hardware

Software

Networking

Job description

Advanced Technical Support:

• Provide expert-level technical support for hardware, software, and network issues.
• Respond to, document, and resolve complex service tickets in a timely manner.
• Assist users with advanced installations, configurations, and troubleshooting.

System Implementation and Maintenance:

• Lead the deployment and integration of new hardware and software systems.
• Conduct acceptance testing and ensure compatibility with existing infrastructure.
• Perform regular system maintenance, updates, and backups.

Performance and Security Management:

• Monitor and optimize the performance of end user computing systems.
• Implement and enforce security measures and conduct regular audits.
• Develop and maintain disaster recovery plans and procedures.

Issue Resolution:

• Diagnose and resolve complex technical issues, performing root cause analysis.
• Develop and implement preventive measures to reduce the occurrence of issues.
• Collaborate with other IT teams to address and resolve cross-functional problems.

Team Leadership and Development:

• Mentor and provide technical guidance to junior EUC engineers.
• Foster a collaborative and innovative team environment.
• Assist in the development of support documentation and training materials.

Collaboration and Reporting:

• Work with cross-functional teams to understand and meet support requirements.
• Maintain detailed documentation of system configurations and support activities.
• Prepare and present reports on system performance, issues, and resolutions.