Estate Operations Manager, Customer Service & Front Desk

Public Service Division

Singapore

On-site

SGD 70,000 - 120,000

Full time

3 days ago

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Job summary

Public Service Division in Singapore seeks an Estate Manager within the Sales Department’s Customer Service & Operations Team to supervise frontline officers and guide daily counter operations, ensuring smooth service delivery for HDB flat buyers from booking to key collection. The role involves handling complex cases, streamlining processes, and liaising with applicants and relevant agencies.

You may rotate to CRM duties, handling appeals and Enhanced CPF Housing Grant applications as part of

Qualifications

Experience supervising frontline staff in operations or customer service.
Strong interpersonal and people management skills.
Ability to streamline processes and enhance customer experience using digital tools.

Responsibilities

Supervise frontline officers and manage performance.
Oversee daily counter operations for flat bookings, document signing, and key collection.
Review and improve operational processes to boost service delivery.
Liaise with appellants, applicants, solicitors, and agencies.
Occasionally rotate to Customer Relations Manager duties including handling appeals and housing grant processing.