Estate Operations Lead – Frontline Customer Service

HDB Housing & Development Board

Singapore

On-site

SGD 60,000 - 90,000

Full time

3 days ago

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Job summary

HDB Housing & Development Board is seeking an Estate Manager to supervise frontline officers and oversee daily counter operations, ensuring smooth service delivery for flat buyers. You will manage complex cases, assess appeals, and streamline processes in collaboration with internal teams.

You'll also handle administration of sales applications, accompany transitions from booking to signing and key collection, and may rotate to roles like Customer Relations Manager to uphold high standards

Qualifications

Experience supervising frontline staff in customer service or operations.
Background in estate management or business administration.
Strong interpersonal and communication skills.
Judgement and problem-solving abilities in complex cases.
Demonstrated integrity and accountability.
Customer-service mindset and willingness to improve processes with tech.

Responsibilities

Supervise frontline officers and guide their performance.
Oversee daily counter operations for smooth service delivery.
Manage complex cases and resolve escalated issues with sound judgement.
Review and streamline processes to improve service delivery and customer experience.
Collaborate with internal stakeholders to enhance e-services and digital solutions.
Support implementation of housing policies and operational procedures.