Estate Manager (Home Eligibility Planning)

HDB Housing & Development Board; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

HDB Housing & Development Board is seeking an Estate Manager (Housing Eligibility Planning) to develop and enhance IT systems and e-services, improving efficiency and digital initiatives for flat purchases. The role may rotate into a customer relations function, handling HDB flat transactions, credit assessments, and financial counselling, with a strong customer-service mindset.

The Singapore Public Service context emphasizes contributing to national growth and public service excellence,

Jobbeschreibung

What the role is

As an Estate Manager (Housing Eligibility Planning), you will develop and enhance IT systems and e-services to support operational efficiency and digital initiatives for flat purchase processes. You may also rotate into a customer relations role, handling HDB flat transactions, credit assessments, and financial counselling. We are looking for an analytical, organised team player with strong interpersonal skills and a customer-service mindset.

What you will be working on

Your responsibilities include developing, administering, and reviewing systems and e-services, to support operational efficiency and drive customer service excellence. You will be involved in planning, formulating, and implementing new business IT solutions, as well as enhancing the existing portal and systems, to support the implementation of new/ revised policies, digital initiatives and streamlined flat purchase processes and procedures. During your employment, you may also be rotated to take on the role of a customer relations manager, to deliver quality services to applicants and residents of HDB flats. During then, you will be involved in the administration and processing of the sale or resale transactions of HDB flats; or conduct credit assessment, financial counselling, and assessment of re-housing benefits. Your duties will include the day-to-day interaction with applicants/residents, solicitors and relevant agencies.

What we are looking for

You should possess critical thinking and analytical skills, have good organisational and project management skills, and be a good team player with excellent interpersonal skills. You should also possess a customer-service mindset and the ability to establish rapport with people at all levels. Successful candidates will be offered a 1+1 year contract.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.