ERP Application Support Specialist | Incident & Projects

Zohorecruit; Singapore; On-site; SGD 61,000 - 67,000; Full time

Job summary

Zohorecruit in Singapore is seeking an experienced IT Application Support specialist to join the internal IT team. You will manage incidents and requests for ERP and core applications, escalating when needed, and ensuring timely resolution.

Responsibilities include acting as the first point of contact for user queries, maintaining application inventories, documenting incidents, and providing Level 2 support.

Qualifications

• Minimum diploma in CS/IT or related field.
• At least 5 years' experience in user support focused on application support.
• Strong problem solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Serve as first point of contact for user support on core applications.
• Resolve and escalate user tickets and incidents.
• Maintain inventory of applications and monitor active/inactive assets.
• Handle calls from users regarding incidents or service requests.
• Document, escalate, and track all incidents and requests with timely follow-up.
• Generate periodic reports on support cases and incidents.
• Provide Level 2 support when needed and assist during high-priority tasks.

Skills

Problem solving

System troubleshooting

Interpersonal communication

Able to work under pressure

Immediate availability

Education

Diploma in Computer Science, Information Technology or relevant discipline

Tools

Microsoft Office

Ticketing Systems

Job description

Zohorecruit in Singapore is seeking an experienced IT Application Support specialist to join the internal IT team. You will manage incidents and requests for ERP and core applications, escalating when needed, and ensuring timely resolution.

Responsibilities include acting as the first point of contact for user queries, maintaining application inventories, documenting incidents, and providing Level 2 support.